Support Board
Date/Time: Sat, 23 Nov 2024 21:45:47 +0000
Russel Zenfire
View Count: 2101
| [2013-08-26 13:38:17] |
| Paul.M - Posts: 113 |
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Russel2k (ICE) zenfire the data comes in with date 2036-02-05. I just did the update to 1015. |
| [2013-08-26 13:48:25] |
| Paul.M - Posts: 113 |
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CME via zenfire is ok as far as I see
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| [2013-08-26 15:22:58] |
| Paul.M - Posts: 113 |
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sugar feed is also off, so I think it is an issue with ICE
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| [2013-08-26 15:41:19] |
| Paul.M - Posts: 113 |
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cocao ..., all ICE futures are affected |
| [2013-08-26 16:06:51] |
| joeroma - Posts: 43 |
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I have been having the same problem with TF using Rithmic since last week when I updated from 1007. I tried the various options to correct it including exporting the data, deleting the 2036 data, and then importing it back, but the problem has persisted.
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| [2013-08-26 16:22:22] |
| Paul.M - Posts: 113 |
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TY joeroma for the confirmation
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| [2013-08-26 16:28:50] |
| joeroma - Posts: 43 |
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yw. I can't tell you how much time I wasted trying to fix this problem. But I wonder if it is ICE. I haven't heard anyone else using other datafeeds and platforms complain about this. Let's see what support says.
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| [2013-08-26 16:39:29] |
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We are looking into this now. We are observing the same thing.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-26 17:07:56] |
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A time stamping issue with the EUREX and ICE futures has been found and has been resolved. This was causing incorrect timestamps in the chart and affected the building of chart bars. Update to version 1016 by selecting Help >> Download Current Version. After the update is installed, follow the instructions in help topic 2.1.2 to re-download the chart data from before the timestamp errors in the affected charts: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html#h2.1.2 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-26 17:09:25
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