Support Board
Date/Time: Sat, 23 Nov 2024 20:57:44 +0000
Updated to 1012 and now Sierra Will not connect
View Count: 1479
| [2013-08-19 15:02:02] |
| user6275 - Posts: 13 |
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Updated to new Version and now get this message. There were a bunch of errors when installing the new version. I will re-install again GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-08-19 10:00:37 GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-08-19 10:00:39 Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-08-19 10:00:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-19 10:00:40 To prevent further connection attempts, select File >> Disconnect. | 2013-08-19 10:00:40 GSP: Disconnected from the server. | 2013-08-19 10:00:40 Will reconnect to the server in 15.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-19 10:00:40 GSP - Starting server: C:\SierraChart\SierraChartTransActMA\Transact\TransactToSierraBridge.exe | 2013-08-19 10:00:55 GSP: Connecting to the server 127.0.0.1. Port 1869 | 2013-08-19 10:00:57 The network socket is connected. | 2013-08-19 10:00:57 GSP: Connected to server. | 2013-08-19 10:00:57 GSP Server Info - Server Name: TransactToSierraBridge. Server Version: 1.2.1.2. Provider Name: Transact Futures. | 2013-08-19 10:00:57 GSP - Server protocol version: 2. Client protocol version: 3. There is a protocol mismatch! | 2013-08-19 10:00:57 GSP: Sending logon request message. | 2013-08-19 10:00:57 |
| [2013-08-19 16:09:59] |
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We are looking into this now. Just give us about 10 or 15 more minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-19 16:27:57] |
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Are you still having difficulty? We recommend reinstalling by selecting Help >> Download Prerelease. This should resolve the problem. If you notice an error that a file cannot be written during the installation, press the Retry button until it can be. Make sure Sierra Chart is not running during the installation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-19 16:44:34
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