Support Board
Date/Time: Sat, 23 Nov 2024 20:52:22 +0000
FXCM log in problems
View Count: 3135
| [2013-08-14 23:40:09] |
| GaryD - Posts: 61 |
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I received my FIX credential but cannot connect.
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| [2013-08-14 23:43:01] |
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Please post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-14 23:47:06] |
| GaryD - Posts: 61 |
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Deleted other broker log in, cleared log, reposted.
Date Time Of Last Edit: 2013-08-14 23:49:35
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| [2013-08-14 23:48:52] |
| GaryD - Posts: 61 |
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The network socket is connected. | 2013-08-14 19:48:10 FXCM FIX: Sending the Logon message. | 2013-08-14 19:48:10 Socket closed. No error. | 2013-08-14 19:48:10 FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-08-14 19:48:10 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-14 19:48:10 To prevent further connection attempts, select File >> Disconnect. | 2013-08-14 19:48:10 Disconnected from FXCM FIX. | 2013-08-14 19:48:10 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-14 19:48:10 Connecting to FXCM FIX at address: fixreal.fxcorporate.com:8029 | 2013-08-14 19:48:15 The network socket is connected. | 2013-08-14 19:48:15 FXCM FIX: Sending the Logon message. | 2013-08-14 19:48:15 Socket closed. No error. | 2013-08-14 19:48:15 FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-08-14 19:48:15 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-14 19:48:16 To prevent further connection attempts, select File >> Disconnect. | 2013-08-14 19:48:16 Disconnected from FXCM FIX. | 2013-08-14 19:48:16 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2013-08-14 19:48:16 File >> Disconnect selected. | 2013-08-14 19:48:37 Disconnected from FXCM FIX. | 2013-08-14 19:48:37 Connecting to FXCM FIX at address: fixreal.fxcorporate.com:8029 | 2013-08-14 19:48:40 The network socket is connected. | 2013-08-14 19:48:40 FXCM FIX: Sending the Logon message. | 2013-08-14 19:48:40 Socket closed. No error. | 2013-08-14 19:48:40 FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-08-14 19:48:40 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-14 19:48:40 To prevent further connection attempts, select File >> Disconnect. | 2013-08-14 19:48:40 Disconnected from FXCM FIX. | 2013-08-14 19:48:40 Will reconnect to the server in 5.0 seconds Select File >> Disconnect to prevent further connection attempts. | 2013-08-14 19:48:40 |
| [2013-08-14 23:53:11] |
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1. Make certain your computer's clock is set accurately. To at least within 10 seconds of the actual time. 2. Are you logged in using this FIX account from another copy of Sierra Chart or anywhere else? Also if you contact API AT FXCM.com they can tell you the exact reason why the connection is being closed. In our experience generally it is for the 2 reasons given Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-15 00:02:43] |
| GaryD - Posts: 61 |
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Clock is set correctly. No, not logged in anywhere else. In the instructions they sent, it did not mention a User Name. I called support at FXCM and they said it was the same as my account number. Can I send you a screenshot? It has my account number in it. |
| [2013-08-15 00:08:09] |
| User27944 - Posts: 10 |
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I did experience the same problem a couple of months ago. After contacting API@FXCM they reported back there was a setting error on their side. This was solved within 24hrs and worked flawless since.
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| [2013-08-15 01:27:01] |
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Please start an Account Support ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets Provide us all of the connection details for your FXCM account except for the password and we will test them. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-15 01:27:15
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| [2013-08-15 10:04:02] |
| namlem - Posts: 94 |
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please notice that you use port 8029: >Connecting to FXCM FIX at address: fixreal.fxcorporate.com:8029 | 2013-08-14 19:48:15 at the same time FXCM sent me mail and said to use port 80. in my case it also doesn't work, fails with error: >Error connecting socket. Windows error code 10061: No connection could be made because the target machine actively refused it. | 2013-08-15 09:55:48 >FXCM FIX: Socket connection was closed without any logout messages sent or received. | 2013-08-15 09:55:48 but my problem is different, both FXCM support and SC support answered that due to some reasons I can't accept non-HTTP data on port 80... still investigating this, since I simply have standard DSL router connection and firewall was off.. |
| [2013-08-15 23:28:41] |
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FXCM has different port numbers that they use. If possible maybe FXCM can give you a different port number than 80. The error that you are getting is different than what Gary is getting. They are getting what appears to be a graceful close of the socket immediately after the login message is sent. In your case, you cannot even get a connection to the FXCM server. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-15 23:29:16
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| [2013-08-16 05:29:14] |
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We have an idea about this login problem and that is it could be that we are sending the FIX logon message too quickly before the server is ready for it after it accepts the connection. This really should not be a problem and would indicate the server is not fast enough to respond. We have added a delay. Please update to the very latest revision by selecting Help >> Download Prerelease and try connecting again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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