Support Board
Date/Time: Sat, 23 Nov 2024 19:40:22 +0000
Can't connect to CTS
View Count: 1556
| [2013-08-14 14:23:12] |
| cloudchartist - Posts: 32 |
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Hi I am simming for TopStep ad can't get Sierra to connect to CTS - I sent my Support Log & contacted TopStep support as well. Here is my error. Active service: CTS T4 | 2013-08-13 21:38:35 Connecting to CTS T4 Simulation server. | 2013-08-13 21:40:24 Failed to login to CTS T4. Reason: LockedOut | 2013-08-13 21:40:27 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-08-13 21:40:27 To prevent further connection attempts, select File >> Disconnect. | 2013-08-13 21:40:27 |
| [2013-08-14 16:25:25] |
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This is an error from CTS T4, we cannot help with it. Your CTS Simulation account is locked out.
Sierra Chart Support |
| [2013-08-14 17:11:02] |
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Let Top Step Trader know you are getting this error: Failed to login to CTS T4. Reason: LockedOut | 2013-08-13 21:40:27 They need to unlock your account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-14 17:14:36
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