Support Board
Date/Time: Sat, 23 Nov 2024 17:53:37 +0000
Updated to new version and SC locked up
View Count: 1563
| [2013-08-04 00:18:06] |
| wynmill - Posts: 28 |
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Tried updating to version 1004 and told SC to close and now I can't open it. Have storage drive that I can pull files and data, just don't know what to do. Downloaded 997 and 990 and get error opening file for writing in SierraChart.exe when I attempt to open either one. What do I do?
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| [2013-08-04 01:14:52] |
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We recommend doing the following: 1. Restart your computer and try starting Sierra Chart again. 2. For the errors about opening a file for writing, refer to help topic 16 here: http://www.sierrachart.com/index.php?l=doc/helpdetails16.html Help topic 16 provides all of the possible causes and solutions for this kind of problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-04 17:53:54] |
| User70302 - Posts: 30 |
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Could you fix the problem? I updated to 1004 as well, and have the same issue. |
| [2013-08-04 18:50:32] |
| wynmill - Posts: 28 |
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Thank you, when I rebooted today, checked your message and everything worked fine. Appears that Avast had sandboxed it and yesterday I was getting a lot of gaffe from my ex and didn't notice. My fault, appears to work great, please close ticket aqnd thanks for the great supporet.
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| [2013-08-04 23:27:50] |
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Post #3: Refer to what we said in post #2. And based upon post #4, disable any antivirus/anti-malware software that you have. We do not believe or have any evidence of that there are any problems with Sierra Chart itself that would cause an issue with it starting up. ---- Post #4. This is good. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-04 23:28:26
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