Support Board
Date/Time: Sat, 23 Nov 2024 17:58:10 +0000
Rithmic staying connected to data-have submitted live order within last 15 days???
View Count: 2202
| [2013-08-01 14:52:03] |
| User57124 - Posts: 48 |
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I have submitted order within last 15 days, every 15mins or so i lose connection? I have to reconnect to data tab to reconnect very annoying, solutions? |
| [2013-08-01 17:44:22] |
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You should be OK. Could you update to the latest release by selecting Help >> Download Prerelease. Let us know if you still see a problem. Also, submit an order away from the market and then cancel it by following the instructions here: http://www.sierrachart.com/index.php?l=doc/Rithmic.php#TradingRequirement Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-01 17:45:42
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| [2013-08-01 17:50:02] |
| User57124 - Posts: 48 |
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did that yesterday, had this problem few weeks back then Sierra did a update that fixed connection issue. Now its back, please advise. And the download was successful yesterday. I have to disable my virusware then download which I did. So Im 100% download was successful
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| [2013-08-01 17:55:17] |
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The easiest thing to do is just submit an order away from the market and cancel it. Also, if you are getting disconnected every 15 minutes, then you should update to the latest prerelease. The interval has been changed to 60 minutes. We can see that you are not running the latest prerelease. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 17:58:48] |
| User57124 - Posts: 48 |
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pre release complete I will test now, thank you for reply
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| [2013-08-02 20:09:24] |
| User57124 - Posts: 48 |
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same issue still disconnecting, and I HAVE completed a live trade within last 15 days?
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| [2013-08-02 20:44:58] |
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Did you enter the order from Sierra Chart? Anyway, just please enter a new order away from the market and then cancel it. That's all you need to do. It is very simple. We apologize for this, but we have to encourage more trading on Rithmic. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-03 00:20:02] |
| User57124 - Posts: 48 |
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lol...ok I trade 8-30 trades a day with Rithmic thru Ninja because I havent got familar with all sierra operations yet( I like your stuff and hopefully in next few weeks be 100% sierra. Why may i ask does it matter if i do live trades or not with sierra bc i pay for the platform monthly service? just curious...thx for all your help and timely replies back to me
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| [2013-08-03 00:31:36] |
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We will detect the order fills from ninja and use that as a flag to not disconnect you. The new release will be out this evening. It does not matter to us whether you trade or not, but it does matter to Rithmic. In your case you are, but we are not able to detect that and that will be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-03 00:34:09] |
| User57124 - Posts: 48 |
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sounds great, Your platform rocks thanks again. have a great weekend. I ll watch for update
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