Support Board
Date/Time: Sat, 23 Nov 2024 17:08:40 +0000
Pre-Release Version 1000
View Count: 2250
| [2013-07-31 11:58:29] |
| ABTrader - Posts: 32 |
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SC Support, Could you point me to link to download the Pre-leased 1000 Release Date: 2013-07-26 The pre-lease 1001 released on 2013/07/30 will shift the column in the spreadsheet. Thanks |
| [2013-07-31 17:05:17] |
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We do not have this. What particular study are you using that was affected?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-31 22:15:33] |
| ABTrader - Posts: 32 |
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There is no particular study being affected, but the column in the spreadsheet are being shifted all the cells in BS to DZ were filled with ZERO. So I just have to re-work my reference cell in the spreadsheet to correct this. |
| [2013-08-01 00:01:57] |
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This might have to do with the increase in the number of Subgraphs, but we did resolve this problem about a month ago. How many spreadsheet studies are on the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 02:10:40] |
| ABTrader - Posts: 32 |
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I have 39 studies including Alerts studies. The cells BS-DZ will filled with Column header and the rest will be filled with ZERO Please refer to the screenshot attached. This spreadsheet is working fine with older version but I need the multi-account feature so I will stay with 1001. |
| [2013-08-01 05:15:55] |
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How do you have the Do Not Output Subgraphs Set to Ignore study input set to with the Spreadsheet study which is outputting the data that you show in the image? What is the Draw Style for those columns being outputted. We need to understand when you updated, what has changed with the particular study that you see as outputted as zeros to those columns. We then will need to get a backup Chartbook from you, to make sure that it upgrades properly. We can solve this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-01 05:16:47
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| [2013-08-01 10:02:39] |
| ABTrader - Posts: 32 |
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Do Not Output Subgraphs Set to Ignore == set to "NO" Those ZERO are not from the studies, it is like extra column that being filled when load existing spreadsheet with Version 1001 What is affected is my BUY / Sell Signal that reference to those studies that being shifted to new Column. For example. The BUY signal is reference to BK3, after upgrade to 1001, BK3 become Zero and the actual signal is shifted to EA3 so what I did is manually change the parameter in each BUY/SELL to new reference which EA3 You can duplicate this by adding the spreadsheet for trading to the Blank Intra-day chart (only Price with no indicators) Go to Setting of the Spreadsheet Then Select spreadsheet Name: (Browse for any existing spreadsheet that created with 9XX Version. You will see that Column AA to CH will be filed with Zero. This is not happen to NEW spreadsheet created with Version 1001. |
 CELLS2.png / V - Attached On 2013-08-01 09:59:29 UTC - Size: 26.58 KB - 491 views Attachment Deleted. |
| [2013-08-01 10:23:58] |
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Fixing this now. Please give us about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 10:59:05] |
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You will be able to update in about 10 minutes to the latest prerelease to resolve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 11:00:28] |
| ABTrader - Posts: 32 |
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Thank you. This is superb support! |
| [2013-08-01 11:23:33] |
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There was another small revision we did relating to Interactive Brokers. During the process of making a new build, we had a feeling that maybe the latest changes that solved the Spreadsheet problem were not actually released when we said they were. So if you updated and still see a problem, wait about 15 minutes and update again. Hopefully though there was not a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-08-01 11:34:01] |
| ABTrader - Posts: 32 |
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1002 solved the problem. Thank you ! |
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