Support Board
Date/Time: Sat, 23 Nov 2024 14:44:29 +0000
download to new version causes "no usage time remaining"
View Count: 1697
| [2013-07-19 17:47:39] |
| 3152sier - Posts: 50 |
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a: i just downloaded the current version and i see message log says that there is "no usage time remaining" i made a payment on july 12. anyhow i was connected to ib this morning. b: the renko charts in my chartbook show a blank screen; other charts (range and minute) are working fine i was using version 784. ps may be i need the account name and password of the paid accout ps there may be a mix up with a free trial account(with no usage time remaining) i had long time ago; just guessing so if you hook me back on to my account that has time remaining then it will get sorted out. please help thanks ps may be i need the account name and password of the paid account Date Time Of Last Edit: 2013-07-19 18:11:05
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| [2013-07-19 18:11:12] |
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You have two accounts, a paid account and an expired trial account. You have logged into Sierra Chart using the expired account. You will need to restart Sierra Chart, and at the Login step enter your paid account Account Name and Password: http://www.sierrachart.com/index.php?l=doc/LoginInstructions.php#LoginInstructions Let us know if you need the password reset. Sierra Chart Support Date Time Of Last Edit: 2013-07-19 18:59:36
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| [2013-07-19 18:31:28] |
| 3152sier - Posts: 50 |
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please send me account name and password for the paid account. and if possible delete the trial account from the system. thanks |
| [2013-07-19 18:39:02] |
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Your paid account Account Name and Password have been sent to your email. You are currently using the trial account to login to the Support Board. Please first login with your paid account to the Support Board and Submit a New Reply. After that we will disable your trial. This is to make sure that you will be able to use the Support Board after account is disabled. Sierra Chart Support Date Time Of Last Edit: 2013-07-19 18:58:21
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| [2013-07-19 18:50:13] |
| 3152sier - Posts: 50 |
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i am receiving your messages in my email box but not the last one with account name and password
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| [2013-07-19 19:00:56] |
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We are sending your paid account information by email now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-19 19:19:17] |
| 3152sier - Posts: 50 |
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every thing back to normal. thank you one more question: in the left top corner of the chart it shows "Trade quantity and price; DPL" which i am assuming is a new feature of the program. is there a way remove it from the chart; its just i am not used to it as it was not showing in last version (784) that i was using thanks Date Time Of Last Edit: 2013-07-19 19:27:24
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| [2013-07-19 19:32:51] |
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You can remove the Daily Profit/Loss through Global Settings >> Chart Trade Settings.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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