Support Board
Date/Time: Sat, 23 Nov 2024 10:54:31 +0000
Can not connect to data service
View Count: 1520
| [2013-07-03 16:40:52] |
| User86222 - Posts: 10 |
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Hi, I was able to download and install the free trial of Sierra Charts, but can not connect to a data service. Example: Active service: SC Forex Data (FXCM) | 2013-07-03 16:34:47 Your current service package does not support this function. Select Help >> Purchase to upgrade your package. | 2013-07-03 16:34:50 Can you tell me which data service to connect to and how to get this to work? |
| [2013-07-03 17:41:23] |
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From Ticket: Connecting to CTS T4 Simulation server. | 2013-07-03 17:28:48 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-07-03 17:28:49 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-07-03 17:28:49 This usually indicates you are using an incorrect Username, Password, Firm or have not selected the correct Use Live Server or Use Sim Server option, in the Connection Details frame in the Global Settings >> Data/Trade Service Settings window. For more information, please refer to the CTS T4 setup instructions: http://www.sierrachart.com/index.php?l=doc/CTS_T4.php#Set-upInstructions Sierra Chart Support Date Time Of Last Edit: 2013-07-03 17:44:06
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