Support Board
Date/Time: Sat, 23 Nov 2024 11:27:37 +0000
Tick Chart Display Issues
View Count: 1521
| [2013-07-02 14:53:54] |
| drywater0 - Posts: 85 |
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All the charts in my ChartBook have loaded except for the tick chart, which remains blank. On the chart itself, the message box displays "Loading...100% Click to cancel". When I close the ChartBook, the Message Log reads "Warning: The load intraday data thread did not end when requested. This may cause some unexpected behavior. | 2013-07-02 10:36:22" I have tried the following: 1) Close and reopen ChartBook 2) Close and reopen SierraCharts 3) Delete and download data from the beginning of today's regular session. Has this single window become corrupted because the rest of the ChartBook appears fine? Can you please provide some help on next steps? On another note, I started a thread with subject "Alert Conditions" on 6/22/2013 @ 19:34:21 which another user was kind enough to respond to with last posting at 21:15:50 on the same day. However, the answer did not fully cover the question, so I asked for further guidance from SC Support but it seems to have slipped the cracks. Would you please look at it for me? Many thanks in advance. I am using Version 991 with Service Package 5. ----------------------------------------------------------- http://www.sierrachart.com/image.php?l=1372776523735.png ----------------------------------------------------------- Warning: The load intraday data thread did not end when requested. This may cause some unexpected behavior. | 2013-07-02 10:29:13 Chart #8 has tagged chart #6 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:36 Chart #8 has tagged chart #6 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:36 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:37 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:38 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:38 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:29:38 Warning: The load intraday data thread did not end when requested. This may cause some unexpected behavior. | 2013-07-02 10:36:22 Chart #8 has tagged chart #6 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:44:39 Chart #8 has tagged chart #6 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:44:39 Chart #6 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:44:39 HD Request # 4 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: ib | 2013-07-02 10:45:02 HD Request # 4 - Starting date and time: 2013-07-02 09:48:30 | 2013-07-02 10:45:02 HD Request # 4 - Requesting a total of 0 days and 8192 seconds. | 2013-07-02 10:45:02 HD Request # 4 - IB Backfill - Seconds requested: 8192. Seconds Remaining: 0. | 2013-07-02 10:45:02 HD Request # 4 - Requesting 8192 Seconds of data at 30 secs with ending Date-Time at 2013-07-02 11:55:02 for SPY | 2013-07-02 10:45:02 HD Request # 4 - Processing historical data message from TWS | 2013-07-02 10:45:02 HD Request # 4 - Receiving Intraday data for SPY starting at 2013-07-02 08:38:30 | 2013-07-02 10:45:02 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-07-02 09:48:30 | 2013-07-02 10:45:02 HD Request # 4 - Received 253 records and wrote 113 records from 2013-07-02 08:38:30 to 2013-07-02 10:44:30. | 2013-07-02 10:45:02 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:45:03 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:45:03 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:45:03 HD Request # 4 - Received 253 records from 2013-07-02 08:38:30 to 2013-07-02 10:44:30 (2.1 hours) and wrote 113 records for SPY | 2013-07-02 10:45:07 HD Request # 4 - Intraday download COMPLETE for SPY | 2013-07-02 10:45:07 Real-time intraday chart data file updates started for SPY | 2013-07-02 10:45:07 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:45:07 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:45:07 Uploaded an image to the server. Request ID: 1 | 2013-07-02 10:48:41 HD Request # 5 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: ib | 2013-07-02 10:50:53 HD Request # 5 - Starting date and time: 2013-07-02 09:29:30 | 2013-07-02 10:50:53 HD Request # 5 - Requesting a total of 0 days and 9683 seconds. | 2013-07-02 10:50:53 HD Request # 5 - IB Backfill - Seconds requested: 9683. Seconds Remaining: 0. | 2013-07-02 10:50:53 HD Request # 5 - Requesting 9683 Seconds of data at 30 secs with ending Date-Time at 2013-07-02 12:00:53 for SPY | 2013-07-02 10:50:53 HD Request # 5 - Processing historical data message from TWS | 2013-07-02 10:50:53 HD Request # 5 - Receiving Intraday data for SPY starting at 2013-07-02 08:19:30 | 2013-07-02 10:50:53 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-07-02 09:29:30 | 2013-07-02 10:50:53 HD Request # 5 - Received 303 records and wrote 163 records from 2013-07-02 08:19:30 to 2013-07-02 10:50:30. | 2013-07-02 10:50:53 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:50:54 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:50:54 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:50:54 HD Request # 5 - Received 303 records from 2013-07-02 08:19:30 to 2013-07-02 10:50:30 (2.5 hours) and wrote 163 records for SPY | 2013-07-02 10:50:58 HD Request # 5 - Intraday download COMPLETE for SPY | 2013-07-02 10:50:58 Real-time intraday chart data file updates started for SPY | 2013-07-02 10:50:58 Chart #3 has tagged chart #5 for full recalculation. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:50:58 Chart #5 is performing a full recalculation because it has been tagged. Chartbook: bc2 SPY Profile with ESM cdb.cht | 2013-07-02 10:50:58 |
| [2013-07-02 16:35:02] |
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We recommend deleting the Intraday data file for the symbol of the chart that is not completely loading. First, close the Chartbook and then follow these instructions: https://www.sierrachart.com/index.php?l=doc/doc_IntradayDataEditor.html#DeletingDataFile We will check the other thread that you refer to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-03 14:36:14] |
| drywater0 - Posts: 85 |
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SC Engineering, Thanks for the help. Deleting the .scid file solved my issue and now the tick chart displays fine. Please let me know if you have problems finding the unanswered thread that I referred to above? If so, I can re-post to make it easier for you to find. Appreciate your time. |
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