Support Board
Date/Time: Sat, 23 Nov 2024 07:41:31 +0000
CTS T4 Sim - Error getting server config details
View Count: 1621
| [2013-06-28 11:56:20] |
| T44 - Posts: 363 |
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I followed your CTS T4 setup instructions in your documentation. I followed the CTS T4 Demo Account Registration link and was emailed a username and password by CTS. I am using this in Sierra, connection details are "use sim server", and the username/password provided by CTS. I have left Firm and Account blank. Here is my message log: Software version: 992 | 2013-06-28 07:47:32
Current Service Package: 3 | 2013-06-28 07:47:32 Usage end date: 2013-08-10 | 2013-06-28 07:47:32 Sierra Chart Historical Data Service is included. | 2013-06-28 07:47:32 Active service: CTS T4 | 2013-06-28 07:47:32 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-06-28 07:47:32 2013-06-28 07:47:32 Local computer clock time | 2013-06-28 07:47:32 2013-06-28 11:47:32 GMT time | 2013-06-28 07:47:32 2013-06-28 07:47:32 Time zone adjusted time | 2013-06-28 07:47:32 Time difference to server time: 0 seconds. | 2013-06-28 07:47:32 Program path: C:\SierraChart2\ | 2013-06-28 07:47:32 Data Files path: C:\SierraChart2\Data\ | 2013-06-28 07:47:32 OS Version Number: 6.1 | 2013-06-28 07:47:32 Skipping checking of large intraday data files because of weekday and option to only move out data only on weekends is enabled. | 2013-06-28 07:47:34 Connecting to CTS T4 Simulation server. | 2013-06-28 07:47:42 CTS T4 Service: Error connecting to CTS T4. Exception message: Error getting server config details. | 2013-06-28 07:47:43 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | File >> Disconnect selected. | 2013-06-28 07:49:06 Disconnected from CTS T4. | 2013-06-28 07:49:06 I am trying to test out CTS T4 before Dorman are done setting up my live account. |
| [2013-06-28 14:38:05] |
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You must specify the Firm. They should have given that to you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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