Support Board
Date/Time: Sat, 23 Nov 2024 07:54:37 +0000
disconnection from broker alert
View Count: 1790
| [2013-06-27 10:45:01] |
| User84765 - Posts: 9 |
|
Hi, SC Is there an alert option in SC when i experience disconnection from my broker infinity futures ? thanks |
| [2013-06-27 16:52:03] |
| |
|
No. Are you noticing that the data feed stops and does not resume on its own?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-28 01:48:51] |
| User84765 - Posts: 9 |
|
Hi, SC Yes, u r right. Not often, but it does happen quite rarely. it happened yesterday Using latest InfinityAT 5.5.4 and ATcharts 992 Live Mode. (SIM) The ATcharts time continue to run but InfinityAT platform is not updating, resulting in ATcharts price not moving too. I was told Infinityfutures is looking into disconnection alerts since last year. I was hoping SC has a disconnection alert so i could restart InfinityAT. regards |
| [2013-06-28 02:29:42] |
| |
|
The proper solution, is the data feed should automatically reconnect. The data feeds that Sierra Chart provides, do that. We do not have control over the TransAct data feed to the extent that we can reconnect when it is lost. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-28 02:30:11
|
To post a message in this thread, you need to log in with your Sierra Chart account: