Support Board
Date/Time: Sat, 23 Nov 2024 11:21:32 +0000
How to get the 1 minute and 5 minute charts to load!
View Count: 2512
| [2013-06-25 23:19:03] |
| Kev2128 - Posts: 6 |
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Help! I just got this today and for some reason. When i click on file. find symbol, type the symbol (AAPL) and hit open intraday chart all i get is a blank screen? When i push historical chart it comes up fine but when i click intraday i just have a blank screen?? I see the 1-minute, 5-minute, 10 minute tab on the top of my screen but when i push either one it's just a blank screen? Why????????????
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| [2013-06-26 00:34:59] |
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This service you have selected does not provide stock Intraday data. Use this service: https://www.sierrachart.com/index.php?l=doc/SierraChartHistoricalData.html You can use multiple services in Sierra Chart by installing multiple copies. Refer to this page: https://www.sierrachart.com/index.php?l=doc/MultipleServices.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 01:13:40] |
| Kev2128 - Posts: 6 |
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Oh i don't? I thought i had the top package that included all that? Well my main focus is in a couple of days i will be adding the TTM squeeze indicator (study) to use with my profile package.. Do i have the right package or can you modify it to give me the package i need. What would you suggest? Kevin
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| [2013-06-26 01:34:07] |
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We are not referring to the software service package you have paid for. We are referring Data Service you have selected within Sierra Chart. Follow the instructions here: https://www.sierrachart.com/index.php?l=doc/SierraChartHistoricalData.html You probably will want to install another copy of Sierra Chart for this. You are on package 5 and there is nothing available higher. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 19:58:46] |
| Kev2128 - Posts: 6 |
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Hello again and thank you for replying quickly, i see that the following doesn't have the Streaming Real-Time Data: No. What is a good way to get real streaming data charts added to my profile? Do i need another service like bartcharts or stockcharts.com added! That's what i'm really looking for using your program. Thanks, Kevin
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| [2013-06-27 01:32:43] |
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So you require streaming real-time data for stocks? If so, you could use any of the following: Interactive Brokers TD Ameritrade Barchart Data service All of these are supported by Sierra Chart. You do not need to change or software service package. You just need to Become set up with one of the services. Instructions can be found here: https://www.sierrachart.com/index.php?l=doc/data.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-01 14:18:07] |
| Kev2128 - Posts: 6 |
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Hello gang! I just bought the barchart service chart streaming over the weekend paid service and now trying to get real time 1 minute charts to actually steam.. I'm able to open the intraday charts so that's a start but when i click on 1-minute 5-minute i don't see the charts moving or updating to the current time. Can you help again? =) Everything seems like it's connected up.. Kevin
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| [2013-07-01 16:27:41] |
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Post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-01 16:33:21] |
| Kev2128 - Posts: 6 |
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Logs Software version: 990 | 2013-07-01 09:28:09 Current Service Package: 5 | 2013-07-01 09:28:09 Usage end date: 2013-07-26 | 2013-07-01 09:28:09 Sierra Chart Historical Data Service is included. | 2013-07-01 09:28:09 Active service: Barchart | 2013-07-01 09:28:09 Time Zone: -07:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-07-01 09:28:09 2013-07-01 09:28:09 Local computer clock time | 2013-07-01 09:28:09 2013-07-01 16:28:09 GMT time | 2013-07-01 09:28:09 2013-07-01 09:28:09 Time zone adjusted time | 2013-07-01 09:28:09 Time difference to server time: 2 seconds. | 2013-07-01 09:28:09 Program path: C:\SierraChart\ | 2013-07-01 09:28:09 Data Files path: C:\SierraChart\Data\ | 2013-07-01 09:28:09 OS Version Number: 6.1 | 2013-07-01 09:28:09 Barchart service: Connecting to server... | 2013-07-01 09:28:17 Barchart service: Requesting user settings for SCkevin | 2013-07-01 09:28:17 Barchart service: User settings received. | 2013-07-01 09:28:18 Barchart service: Your account is authorized for these exchanges: INDEX-DOW,INDEX-SP,INDEX-CFE,INDEX-NY,INDEX-NQ,INDEX | 2013-07-01 09:28:18 Barchart service: Connecting using server qs02.aws.ddfplus.com:443 | 2013-07-01 09:28:18 The network socket is connected. | 2013-07-01 09:28:18 Barchart service: Sending the LOGIN command. | 2013-07-01 09:28:18 Barchart service: Sending the VERSION command. | 2013-07-01 09:28:18 HD Request # 1 - Downloading Intraday chart data for AAPL to the file AAPL.scid. Service: ddf | 2013-07-01 09:28:18 HD Request # 1 - Starting date and time: 2013-07-01 09:11:43 | 2013-07-01 09:28:18 HD Request # 1 - Requesting historical Intraday Tick data for AAPL starting at 2013-07-01 12:11:43 (Exchange time). | 2013-07-01 09:28:18 HD Request # 1 - Using user DDF Historical data account. | 2013-07-01 09:28:18 Barchart service: Connected. | 2013-07-01 09:28:18 HD Request # 1 - Receiving Intraday data for AAPL starting at 2013-07-01 09:11:43 | 2013-07-01 09:28:19 HD Request # 1 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:43 | 2013-07-01 09:28:19 HD Request # 1 - Received 405 records from 2013-07-01 09:11:43 to 2013-07-01 09:13:15 (92.0 seconds) and wrote 405 records for AAPL | 2013-07-01 09:28:19 HD Request # 1 - Intraday download COMPLETE for AAPL | 2013-07-01 09:28:19 Starting updates for: AAPL | 2013-07-01 09:28:19 Barchart service - Subscribe to symbol AAPL, Barchart Symbol: AAPL | 2013-07-01 09:28:19 Real-time intraday chart data file updates started for AAPL | 2013-07-01 09:28:19 Barchart service - Info Message: + Version set to 3. | 2013-07-01 09:28:19 Notice: Real-time data is not available for the symbol: AAPL | 2013-07-01 09:28:19 Starting updates for: GOOG | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol GOOG, Barchart Symbol: GOOG | 2013-07-01 09:28:24 HD Request # 2 - Downloading Intraday chart data for GOOG to the file GOOG.scid. Service: ddf | 2013-07-01 09:28:24 HD Request # 2 - Starting date and time: 2013-07-01 09:11:49 | 2013-07-01 09:28:24 HD Request # 2 - Requesting historical Intraday Tick data for GOOG starting at 2013-07-01 12:11:49 (Exchange time). | 2013-07-01 09:28:24 HD Request # 2 - Using user DDF Historical data account. | 2013-07-01 09:28:24 Starting updates for: TSLA | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol TSLA, Barchart Symbol: TSLA | 2013-07-01 09:28:24 Starting updates for: FB | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol FB, Barchart Symbol: FB | 2013-07-01 09:28:24 Starting updates for: NUGT | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol NUGT, Barchart Symbol: NUGT | 2013-07-01 09:28:24 Starting updates for: USLV | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol USLV, Barchart Symbol: USLV | 2013-07-01 09:28:24 Starting updates for: SPY | 2013-07-01 09:28:24 Barchart service - Subscribe to symbol SPY, Barchart Symbol: SPY | 2013-07-01 09:28:24 HD Request # 2 - Receiving Intraday data for GOOG starting at 2013-07-01 09:11:49 | 2013-07-01 09:28:24 HD Request # 2 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:49 | 2013-07-01 09:28:24 HD Request # 2 - Received 26 records from 2013-07-01 09:11:49 to 2013-07-01 09:13:15 (86.0 seconds) and wrote 26 records for GOOG | 2013-07-01 09:28:24 HD Request # 2 - Intraday download COMPLETE for GOOG | 2013-07-01 09:28:24 Real-time intraday chart data file updates started for GOOG | 2013-07-01 09:28:24 HD Request # 3 - Downloading Intraday chart data for TSLA to the file TSLA.scid. Service: ddf | 2013-07-01 09:28:24 HD Request # 3 - Starting date and time: 2013-07-01 09:11:36 | 2013-07-01 09:28:25 HD Request # 3 - Requesting historical Intraday Tick data for TSLA starting at 2013-07-01 12:11:36 (Exchange time). | 2013-07-01 09:28:25 HD Request # 3 - Using user DDF Historical data account. | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: GOOG | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: TSLA | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: FB | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: NUGT | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: USLV | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: SPY | 2013-07-01 09:28:25 Starting updates for: NFLX | 2013-07-01 09:28:25 Barchart service - Subscribe to symbol NFLX, Barchart Symbol: NFLX | 2013-07-01 09:28:25 HD Request # 3 - Receiving Intraday data for TSLA starting at 2013-07-01 09:11:36 | 2013-07-01 09:28:25 HD Request # 3 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:36 | 2013-07-01 09:28:25 HD Request # 3 - Received 43 records from 2013-07-01 09:11:36 to 2013-07-01 09:13:19 (103.0 seconds) and wrote 43 records for TSLA | 2013-07-01 09:28:25 HD Request # 3 - Intraday download COMPLETE for TSLA | 2013-07-01 09:28:25 Real-time intraday chart data file updates started for TSLA | 2013-07-01 09:28:25 HD Request # 4 - Downloading Intraday chart data for FB to the file FB.scid. Service: ddf | 2013-07-01 09:28:25 HD Request # 4 - Starting date and time: 2013-07-01 09:11:45 | 2013-07-01 09:28:25 HD Request # 4 - Requesting historical Intraday Tick data for FB starting at 2013-07-01 12:11:45 (Exchange time). | 2013-07-01 09:28:25 HD Request # 4 - Using user DDF Historical data account. | 2013-07-01 09:28:25 Notice: Real-time data is not available for the symbol: NFLX | 2013-07-01 09:28:25 HD Request # 4 - Receiving Intraday data for FB starting at 2013-07-01 09:11:45 | 2013-07-01 09:28:25 HD Request # 4 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:45 | 2013-07-01 09:28:25 HD Request # 4 - Received 141 records from 2013-07-01 09:11:45 to 2013-07-01 09:13:13 (88.0 seconds) and wrote 141 records for FB | 2013-07-01 09:28:25 HD Request # 4 - Intraday download COMPLETE for FB | 2013-07-01 09:28:25 Real-time intraday chart data file updates started for FB | 2013-07-01 09:28:25 HD Request # 5 - Downloading Intraday chart data for NUGT to the file NUGT.scid. Service: ddf | 2013-07-01 09:28:25 HD Request # 5 - Starting date and time: 2013-07-01 09:11:38 | 2013-07-01 09:28:25 HD Request # 5 - Requesting historical Intraday Tick data for NUGT starting at 2013-07-01 12:11:38 (Exchange time). | 2013-07-01 09:28:25 HD Request # 5 - Using user DDF Historical data account. | 2013-07-01 09:28:25 HD Request # 5 - Receiving Intraday data for NUGT starting at 2013-07-01 09:11:38 | 2013-07-01 09:28:25 HD Request # 5 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:38 | 2013-07-01 09:28:25 HD Request # 5 - Received 40 records from 2013-07-01 09:11:38 to 2013-07-01 09:13:22 (104.0 seconds) and wrote 40 records for NUGT | 2013-07-01 09:28:25 HD Request # 5 - Intraday download COMPLETE for NUGT | 2013-07-01 09:28:25 Real-time intraday chart data file updates started for NUGT | 2013-07-01 09:28:25 HD Request # 6 - Downloading Intraday chart data for USLV to the file USLV.scid. Service: ddf | 2013-07-01 09:28:25 HD Request # 6 - Starting date and time: 2013-07-01 09:10:03 | 2013-07-01 09:28:25 HD Request # 6 - Requesting historical Intraday Tick data for USLV starting at 2013-07-01 12:10:03 (Exchange time). | 2013-07-01 09:28:25 HD Request # 6 - Using user DDF Historical data account. | 2013-07-01 09:28:25 HD Request # 6 - Receiving Intraday data for USLV starting at 2013-07-01 09:10:03 | 2013-07-01 09:28:25 HD Request # 6 - Timestamp of first Intraday data file record written: 2013-07-01 09:10:03 | 2013-07-01 09:28:25 HD Request # 6 - Received 1 record from 2013-07-01 09:10:03 to 2013-07-01 09:10:03 (0.0 seconds) and wrote 1 record for USLV | 2013-07-01 09:28:25 HD Request # 6 - Intraday download COMPLETE for USLV | 2013-07-01 09:28:25 Real-time intraday chart data file updates started for USLV | 2013-07-01 09:28:25 HD Request # 7 - Downloading Intraday chart data for SPY to the file SPY.scid. Service: ddf | 2013-07-01 09:28:25 HD Request # 7 - Starting date and time: 2013-07-01 09:11:51 | 2013-07-01 09:28:25 HD Request # 7 - Requesting historical Intraday Tick data for SPY starting at 2013-07-01 12:11:51 (Exchange time). | 2013-07-01 09:28:25 HD Request # 7 - Using user DDF Historical data account. | 2013-07-01 09:28:25 HD Request # 7 - Receiving Intraday data for SPY starting at 2013-07-01 09:11:51 | 2013-07-01 09:28:26 HD Request # 7 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:51 | 2013-07-01 09:28:26 HD Request # 7 - Received 391 records from 2013-07-01 09:11:51 to 2013-07-01 09:13:17 (86.0 seconds) and wrote 391 records for SPY | 2013-07-01 09:28:26 HD Request # 7 - Intraday download COMPLETE for SPY | 2013-07-01 09:28:26 Real-time intraday chart data file updates started for SPY | 2013-07-01 09:28:26 HD Request # 8 - Downloading Intraday chart data for NFLX to the file NFLX.scid. Service: ddf | 2013-07-01 09:28:26 HD Request # 8 - Starting date and time: 2013-07-01 09:11:48 | 2013-07-01 09:28:26 HD Request # 8 - Requesting historical Intraday Tick data for NFLX starting at 2013-07-01 12:11:48 (Exchange time). | 2013-07-01 09:28:26 HD Request # 8 - Using user DDF Historical data account. | 2013-07-01 09:28:26 HD Request # 8 - Receiving Intraday data for NFLX starting at 2013-07-01 09:11:48 | 2013-07-01 09:28:26 HD Request # 8 - Timestamp of first Intraday data file record written: 2013-07-01 09:11:48 | 2013-07-01 09:28:26 HD Request # 8 - Received 42 records from 2013-07-01 09:11:48 to 2013-07-01 09:13:06 (78.0 seconds) and wrote 42 records for NFLX | 2013-07-01 09:28:26 HD Request # 8 - Intraday download COMPLETE for NFLX | 2013-07-01 09:28:26 Real-time intraday chart data file updates started for NFLX | 2013-07-01 09:28:26 |
| [2013-07-01 16:36:18] |
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You need to contact Barchart and have them enable your account for real-time data for stocks. Otherwise, the charts will not update in real time. Or even delayed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-07-02 13:57:02] |
| Kev2128 - Posts: 6 |
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My 1 minute chart is up and running! Thank you so much for your help and time! You can close this thread ticket! Kevin
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