Support Board
Date/Time: Sat, 23 Nov 2024 07:14:54 +0000
6EU3 shows defective data by Up/Down Volume ratio study
View Count: 2460
| [2013-06-25 14:00:38] |
| avifutures - Posts: 59 |
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Hi SC, I get defective data in 6EU3 range chart, Up/Down Volume ratio study. My data feed is OEC. ESU3 range chart shows good data by the same study when applied. I'm on ver 991. I didn't have this problem in the past, about 2 month ago.. Examples attached. 6EU3 example of Up/Down Volume ratio study with defective data: http://www.sierrachart.com/image.php?l=1372167929348.png ESU3 example of good Up/Down Volume ratio study data http://www.sierrachart.com/image.php?l=1372168369919.png Thx, Avi |
| [2013-06-25 23:15:38] |
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Please refer to this page: http://www.sierrachart.com/index.php?l=doc/doc_TickbyTickDataConfiguration.php Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 05:10:07] |
| avifutures - Posts: 59 |
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Hi, The page is nothing new to me and 1 tick is selected from long ago.. The problem occours only in 6EU3 contract. The 6EU3 behaves normally.. Please look also into the following link of 6EU3 6 tick reversal chart which shows "zeros" - no data !!! I believe that the problems are related.. http://www.sierrachart.com/image.php?l=1372222895377.png There is no way I can work in this situation.. BR, Avi |
| [2013-06-26 05:22:58] |
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We see no reason for a problem like this . With the limited amount of information provided in the first post, we believed that the possible issue was that you did not have the settings for Tick by Tick data storage. Really this is not making sense. Go to the chart and then select Edit >>Delete All Data and Download. After this, post a copy of the Message Log, by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-26 05:23:56
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| [2013-06-26 06:01:26] |
| avifutures - Posts: 59 |
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I did have the settings for Tick by Tick data. I launched the "Delete All Data and Download" Still no change. The problems persist. Following is the copy of the message log: Software version: 991 | 2013-06-26 07:45:34 Current Service Package: 5 | 2013-06-26 07:45:34 Usage end date: 2013-07-13 | 2013-06-26 07:45:34 Sierra Chart Historical Data Service is included. | 2013-06-26 07:45:34 Active service: Open E Cry | 2013-06-26 07:45:34 Time Zone: +03:00:00 (EET+02EEST+01,M3.5.0/03:00,M10.5.0/04:00) | 2013-06-26 07:45:34 2013-06-26 07:45:34 Local computer clock time | 2013-06-26 07:45:34 2013-06-26 04:45:34 GMT time | 2013-06-26 07:45:34 2013-06-26 07:45:34 Time zone adjusted time | 2013-06-26 07:45:34 Time difference to server time: 0 seconds. | 2013-06-26 07:45:34 Program path: C:\SierraChart\ | 2013-06-26 07:45:34 Data Files path: C:\SierraChart\Data\ | 2013-06-26 07:45:34 OS Version Number: 6.1 | 2013-06-26 07:45:34 Symbols used for ESU3 continuous contract chart: | 2013-06-26 07:45:41 ESM3 | 2013-06-26 07:45:41 ESU3 | 2013-06-26 07:45:41 Symbols used for NQM3 continuous contract chart: | 2013-06-26 07:45:41 NQH3 | 2013-06-26 07:45:41 NQM3 | 2013-06-26 07:45:41 Notice: The study Zero Lag MACD has sc.FreeDLL set to True. This should usually only be used during development. Otherwise, it slows performance. | 2013-06-26 07:45:48 Notice: The study Zero Lag MACD has sc.FreeDLL set to True. This should usually only be used during development. Otherwise, it slows performance. | 2013-06-26 07:45:48 Notice: The study Zero Lag MACD has sc.FreeDLL set to True. This should usually only be used during development. Otherwise, it slows performance. | 2013-06-26 07:45:49 HD Request # 1 - Downloading Intraday chart data for ESU3 to the file ESU3.scid. Service: scsrv | 2013-06-26 07:45:51 HD Request # 1 - Starting date and time: 2013-06-26 03:42:55 | 2013-06-26 07:45:51 HD Request # 1 - Using server: ds5.sierracharts.com port 10049 | 2013-06-26 07:45:51 The network socket is connected. | 2013-06-26 07:45:51 HD Request # 1 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:45:51 HD Request # 3 - Downloading Historical Daily chart data for E6H13. Starting date: 2013-03-15. Service: ddf | 2013-06-26 07:45:51 HD Request # 3 - Requesting historical Daily data for E6H13 starting at 2013-03-14 | 2013-06-26 07:45:51 HD Request # 1 - Decompressing data. | 2013-06-26 07:45:52 Socket closed. No error. | 2013-06-26 07:45:52 HD Request # 1 - Historical data for ESU3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 07:45:52 HD Request # 1 - Received 0 records and wrote 0 records for ESU3 | 2013-06-26 07:45:52 HD Request # 1 - Intraday download COMPLETE for ESU3 | 2013-06-26 07:45:52 HD Request # 4 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-06-26 07:45:52 HD Request # 4 - Starting date and time: 2013-06-21 16:29:59 | 2013-06-26 07:45:53 HD Request # 3 - Receiving historical Daily data for E6H13 starting at 2013-03-14 | 2013-06-26 07:45:53 Writing historical daily data for E6H13 to the file E6H13.dly | 2013-06-26 07:45:53 HD Request # 4 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 07:45:53 HD Request # 3 - Received 3 records from 2013-03-14 00:00:00 to 2013-03-18 00:00:00 (5.0 days) and wrote 2 records for E6H13 | 2013-06-26 07:45:53 HD Request # 3 - Daily download COMPLETE for E6H13 | 2013-06-26 07:45:53 The network socket is connected. | 2013-06-26 07:45:53 HD Request # 4 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:45:53 HD Request # 4 - Decompressing data. | 2013-06-26 07:45:54 Socket closed. No error. | 2013-06-26 07:45:54 HD Request # 4 - Historical data for ESM3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 07:45:54 HD Request # 4 - Received 0 records and wrote 0 records for ESM3 | 2013-06-26 07:45:54 HD Request # 4 - Intraday download COMPLETE for ESM3 | 2013-06-26 07:45:54 HD Request # 6 - Downloading Intraday chart data for NQH3 to the file NQH3.scid. Service: scsrv | 2013-06-26 07:45:54 HD Request # 6 - Starting date and time: 2013-03-15 15:29:20 | 2013-06-26 07:45:54 HD Request # 6 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 07:45:54 The network socket is connected. | 2013-06-26 07:45:54 HD Request # 6 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:45:54 HD Request # 6 - Decompressing data. | 2013-06-26 07:45:55 Socket closed. No error. | 2013-06-26 07:45:55 Connecting to Open E Cry server: prod.openecry.com:9200... | 2013-06-26 07:46:01 HD Request # 6 - Historical data for NQH3 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2013-06-26 07:46:18 HD Request # 6 - Received 0 records and wrote 0 records for NQH3 | 2013-06-26 07:46:18 HD Request # 6 - Intraday download COMPLETE for NQH3 | 2013-06-26 07:46:18 HD Request # 8 - Downloading Intraday chart data for NQM3 to the file NQM3.scid. Service: scsrv | 2013-06-26 07:46:18 HD Request # 8 - Starting date and time: 2013-06-21 16:28:31 | 2013-06-26 07:46:18 HD Request # 8 - Using server: ds5.sierracharts.com port 10049 | 2013-06-26 07:46:18 The network socket is connected. | 2013-06-26 07:46:19 HD Request # 8 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:19 HD Request # 8 - Decompressing data. | 2013-06-26 07:46:19 Socket closed. No error. | 2013-06-26 07:46:19 Connected to OEC. | 2013-06-26 07:46:27 HD Request # 8 - Re-requesting historical data for NQM3 to get the latest data. | 2013-06-26 07:46:27 HD Request # 8 - Received 0 records and wrote 0 records for NQM3 | 2013-06-26 07:46:27 HD Request # 10 - Downloading Intraday chart data for NQM3 to the file NQM3.scid. Service: scsrv | 2013-06-26 07:46:27 HD Request # 10 - Starting date and time: 2013-06-21 16:28:31 | 2013-06-26 07:46:27 HD Request # 10 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 07:46:27 The network socket is connected. | 2013-06-26 07:46:27 HD Request # 10 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:27 HD Request # 10 - Decompressing data. | 2013-06-26 07:46:27 HD Request # 10 - Receiving Intraday data for NQM3 starting at 2013-06-21 16:28:31 | 2013-06-26 07:46:28 HD Request # 10 - Timestamp of first Intraday data file record written: 2013-06-21 16:28:31 | 2013-06-26 07:46:28 Socket closed. No error. | 2013-06-26 07:46:28 HD Request # 10 - Received 1 record from 2013-06-21 16:28:31 to 2013-06-21 16:28:31 (0.0 seconds) and wrote 1 record for NQM3 | 2013-06-26 07:46:28 HD Request # 10 - Intraday download COMPLETE for NQM3 | 2013-06-26 07:46:28 Real-time intraday chart data file updates started for NQM3 | 2013-06-26 07:46:28 HD Request # 12 - Downloading Intraday chart data for 6EU3 to the file 6EU3.scid. Service: scsrv | 2013-06-26 07:46:28 HD Request # 12 - Starting date and time: 2013-06-26 03:42:25 | 2013-06-26 07:46:28 HD Request # 12 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 07:46:28 Starting updates for: 6EH3 | 2013-06-26 07:46:28 Starting updates for: $TICK | 2013-06-26 07:46:28 SC Market Stats: Connecting to the market data server. | 2013-06-26 07:46:28 Using server: ds5.sierracharts.com, port 443 | 2013-06-26 07:46:28 SC Market Stats - Local market data port: 0 | 2013-06-26 07:46:28 The network socket is connected. | 2013-06-26 07:46:28 HD Request # 12 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:28 Starting updates for: ESU3 | 2013-06-26 07:46:29 Symbol Error: 6EH3 is unknown, unavailable, or improperly formatted. | 2013-06-26 07:46:29 The network socket is connected. | 2013-06-26 07:46:29 SC Market Stats: Connected to market data server. Now authorizing. | 2013-06-26 07:46:29 Open E Cry tick subscription ID: 2 | 2013-06-26 07:46:29 SC Market Stats server: Connected. Subscribing to symbols. | 2013-06-26 07:46:29 Restarting real-time data updates for symbol: $TICK | 2013-06-26 07:46:29 HD Request # 12 - Decompressing data. | 2013-06-26 07:46:29 HD Request # 12 - Receiving Intraday data for 6EU3 starting at 2013-06-26 03:42:25 | 2013-06-26 07:46:29 HD Request # 12 - Timestamp of first Intraday data file record written: 2013-06-26 03:42:25 | 2013-06-26 07:46:30 Starting updates for: 6EU3 | 2013-06-26 07:46:30 Open E Cry tick subscription ID: 4 | 2013-06-26 07:46:30 Socket closed. No error. | 2013-06-26 07:46:34 HD Request # 12 - Received 6632 records from 2013-06-26 03:42:25 to 2013-06-26 07:46:25 (4.1 hours) and wrote 6632 records for 6EU3 | 2013-06-26 07:46:34 HD Request # 12 - Intraday download COMPLETE for 6EU3 | 2013-06-26 07:46:34 Real-time intraday chart data file updates started for 6EU3 | 2013-06-26 07:46:34 HD Request # 14 - Downloading Intraday chart data for $NSHF to the file $NSHF.scid. Service: scsrv | 2013-06-26 07:46:34 HD Request # 14 - Starting date and time: 2013-06-26 02:49:59 | 2013-06-26 07:46:34 HD Request # 14 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 07:46:34 The network socket is connected. | 2013-06-26 07:46:34 HD Request # 14 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:34 Starting updates for: $TQCK | 2013-06-26 07:46:35 HD Request # 14 - Decompressing data. | 2013-06-26 07:46:35 Starting updates for: NQM3 | 2013-06-26 07:46:35 Starting updates for: YMM3 | 2013-06-26 07:46:35 Symbol Error: NQM3 is unknown, unavailable, or improperly formatted. | 2013-06-26 07:46:35 Symbol Error: YMM3 is unknown, unavailable, or improperly formatted. | 2013-06-26 07:46:35 HD Request # 14 - Receiving Intraday data for $NSHF starting at 2013-06-26 02:49:59 | 2013-06-26 07:46:35 HD Request # 14 - Timestamp of first Intraday data file record written: 2013-06-26 02:49:59 | 2013-06-26 07:46:35 Socket closed. No error. | 2013-06-26 07:46:35 HD Request # 14 - Received 1 record from 2013-06-26 02:49:59 to 2013-06-26 02:49:59 (0.0 seconds) and wrote 1 record for $NSHF | 2013-06-26 07:46:35 HD Request # 14 - Intraday download COMPLETE for $NSHF | 2013-06-26 07:46:35 Real-time intraday chart data file updates started for $NSHF | 2013-06-26 07:46:35 HD Request # 16 - Downloading Intraday chart data for $TICK to the file $TICK.scid. Service: scsrv | 2013-06-26 07:46:35 HD Request # 16 - Starting date and time: 2013-06-25 23:04:59 | 2013-06-26 07:46:35 HD Request # 16 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 07:46:35 The network socket is connected. | 2013-06-26 07:46:35 HD Request # 16 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:35 HD Request # 16 - Decompressing data. | 2013-06-26 07:46:36 HD Request # 16 - Receiving Intraday data for $TICK starting at 2013-06-25 23:04:59 | 2013-06-26 07:46:36 HD Request # 16 - Timestamp of first Intraday data file record written: 2013-06-25 23:04:59 | 2013-06-26 07:46:36 Socket closed. No error. | 2013-06-26 07:46:36 HD Request # 16 - Received 1 record from 2013-06-25 23:04:59 to 2013-06-25 23:04:59 (0.0 seconds) and wrote 1 record for $TICK | 2013-06-26 07:46:36 HD Request # 16 - Intraday download COMPLETE for $TICK | 2013-06-26 07:46:36 Real-time intraday chart data file updates started for $TICK | 2013-06-26 07:46:36 HD Request # 18 - Downloading Intraday chart data for $TQCK to the file $TQCK.scid. Service: scsrv | 2013-06-26 07:46:36 HD Request # 18 - Starting date and time: 2013-06-25 23:04:59 | 2013-06-26 07:46:36 HD Request # 18 - Using server: ds5.sierracharts.com port 10049 | 2013-06-26 07:46:36 The network socket is connected. | 2013-06-26 07:46:36 HD Request # 18 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:36 Starting updates for: $NSHF | 2013-06-26 07:46:36 HD Request # 18 - Decompressing data. | 2013-06-26 07:46:37 HD Request # 18 - Receiving Intraday data for $TQCK starting at 2013-06-25 23:04:59 | 2013-06-26 07:46:37 HD Request # 18 - Timestamp of first Intraday data file record written: 2013-06-25 23:04:59 | 2013-06-26 07:46:37 Socket closed. No error. | 2013-06-26 07:46:37 HD Request # 18 - Received 1 record from 2013-06-25 23:04:59 to 2013-06-25 23:04:59 (0.0 seconds) and wrote 1 record for $TQCK | 2013-06-26 07:46:37 HD Request # 18 - Intraday download COMPLETE for $TQCK | 2013-06-26 07:46:37 Real-time intraday chart data file updates started for $TQCK | 2013-06-26 07:46:37 HD Request # 20 - Downloading Intraday chart data for ymM3 to the file ymM3.scid. Service: scsrv | 2013-06-26 07:46:37 HD Request # 20 - Starting date and time: 2013-06-21 16:29:51 | 2013-06-26 07:46:37 HD Request # 20 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 07:46:37 The network socket is connected. | 2013-06-26 07:46:37 HD Request # 20 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:37 Requesting market depth updates for: ESU3 if supported. | 2013-06-26 07:46:38 HD Request # 20 - Decompressing data. | 2013-06-26 07:46:38 HD Request # 20 - Receiving Intraday data for ymM3 starting at 2013-06-21 16:29:51 | 2013-06-26 07:46:38 HD Request # 20 - Timestamp of first Intraday data file record written: 2013-06-21 16:29:51 | 2013-06-26 07:46:38 Socket closed. No error. | 2013-06-26 07:46:38 HD Request # 20 - Received 1 record from 2013-06-21 16:29:51 to 2013-06-21 16:29:51 (0.0 seconds) and wrote 1 record for ymM3 | 2013-06-26 07:46:39 HD Request # 20 - Intraday download COMPLETE for ymM3 | 2013-06-26 07:46:39 Real-time intraday chart data file updates started for YMM3 | 2013-06-26 07:46:39 HD Request # 22 - Downloading Intraday chart data for ESU3 to the file ESU3.scid. Service: scsrv | 2013-06-26 07:46:39 HD Request # 22 - Starting date and time: 2013-06-26 03:42:55 | 2013-06-26 07:46:39 HD Request # 22 - Using server: ds4.sierracharts.com port 10049 | 2013-06-26 07:46:39 The network socket is connected. | 2013-06-26 07:46:39 HD Request # 22 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:46:39 HD Request # 22 - Decompressing data. | 2013-06-26 07:46:40 HD Request # 22 - Receiving Intraday data for ESU3 starting at 2013-06-26 03:42:55 | 2013-06-26 07:46:40 HD Request # 22 - Timestamp of first Intraday data file record written: 2013-06-26 03:42:55 | 2013-06-26 07:46:40 ContinuousIntradayDataLoader: Reached the end of NQM3.scid at 2013-06-21 13:28:31. | 2013-06-26 07:47:03 Socket closed. No error. | 2013-06-26 07:47:09 HD Request # 22 - Received 11876 records from 2013-06-26 03:42:55 to 2013-06-26 07:46:28 (4.1 hours) and wrote 11876 records for ESU3 | 2013-06-26 07:47:09 HD Request # 22 - Intraday download COMPLETE for ESU3 | 2013-06-26 07:47:09 Real-time intraday chart data file updates started for ESU3 | 2013-06-26 07:47:09 HD Request # 24 - Downloading Intraday chart data for ESM3 to the file ESM3.scid. Service: scsrv | 2013-06-26 07:47:09 HD Request # 24 - Starting date and time: 2013-06-21 16:29:59 | 2013-06-26 07:47:09 HD Request # 24 - Using server: ds5.sierracharts.com port 10049 | 2013-06-26 07:47:09 The network socket is connected. | 2013-06-26 07:47:09 HD Request # 24 - Requesting up to 180 days of Intraday data. | 2013-06-26 07:47:09 HD Request # 24 - Decompressing data. | 2013-06-26 07:47:10 HD Request # 24 - Receiving Intraday data for ESM3 starting at 2013-06-21 16:29:59 | 2013-06-26 07:47:11 HD Request # 24 - Timestamp of first Intraday data file record written: 2013-06-21 16:29:59 | 2013-06-26 07:47:11 Socket closed. No error. | 2013-06-26 07:47:11 HD Request # 24 - Received 15 records from 2013-06-21 16:29:59 to 2013-06-21 16:29:59 (0.0 seconds) and wrote 15 records for ESM3 | 2013-06-26 07:47:11 HD Request # 24 - Intraday download COMPLETE for ESM3 | 2013-06-26 07:47:11 Real-time intraday chart data file updates started for ESM3 | 2013-06-26 07:47:11 Chart #9 has tagged chart #12 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #9 has tagged chart #3 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #9 has tagged chart #12 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #9 has tagged chart #3 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #9 has tagged chart #12 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #9 has tagged chart #3 for full recalculation. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #3 is performing a full recalculation because it has been tagged. Chartbook: ES_main.cht | 2013-06-26 07:47:14 Chart #12 is performing a full recalculation because it has been tagged. Chartbook: ES_main.cht | 2013-06-26 07:47:14 ContinuousIntradayDataLoader: Transitioning from ESM3.scid (volume: 93365) to ESU3.scid (volume: 108297) at 2013-06-14 00:00:00. | 2013-06-26 07:47:29 ContinuousIntradayDataLoader: Reached the end of ESU3.scid at 2013-06-26 04:46:28. | 2013-06-26 07:47:33 Unsubscribed from market depth data for ESU3 | 2013-06-26 08:01:18 Requesting market depth updates for: 6EU3 if supported. | 2013-06-26 08:01:18 Uploaded an image to the server. Request ID: 1 | 2013-06-26 08:01:35 Unsubscribed from market depth data for 6EU3 | 2013-06-26 08:07:39 Requesting market depth updates for: ESU3 if supported. | 2013-06-26 08:07:39 Unsubscribed from market depth data for ESU3 | 2013-06-26 08:08:04 Requesting market depth updates for: 6EU3 if supported. | 2013-06-26 08:08:04 Unsubscribed from market depth data for 6EU3 | 2013-06-26 08:08:39 Requesting market depth updates for: ESU3 if supported. | 2013-06-26 08:08:39 Unsubscribed from market depth data for ESU3 | 2013-06-26 08:08:49 Requesting market depth updates for: 6EU3 if supported. | 2013-06-26 08:08:49 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\6EU3.scid | 2013-06-26 08:47:55 HD Request # 26 - Downloading Intraday chart data for 6EU3 to the file 6EU3.scid. Service: scsrv | 2013-06-26 08:47:55 HD Request # 26 - Using server: ds3.sierracharts.com port 10049 | 2013-06-26 08:47:55 The network socket is connected. | 2013-06-26 08:47:55 HD Request # 26 - Requesting up to 180 days of Intraday data. | 2013-06-26 08:47:55 HD Request # 26 - Decompressing data. | 2013-06-26 08:47:56 HD Request # 26 - Receiving Intraday data for 6EU3 starting at 2013-05-01 12:17:56 | 2013-06-26 08:47:56 HD Request # 26 - Timestamp of first Intraday data file record written: 2013-05-01 12:17:56 | 2013-06-26 08:47:56 Socket closed. No error. | 2013-06-26 08:48:12 HD Request # 26 - Received 1279095 records from 2013-05-01 12:17:56 to 2013-06-26 08:48:07 (55.9 days) and wrote 1279095 records for 6EU3 | 2013-06-26 08:48:15 HD Request # 26 - Intraday download COMPLETE for 6EU3 | 2013-06-26 08:48:15 Real-time intraday chart data file updates started for 6EU3 | 2013-06-26 08:48:15 |
| [2013-06-26 06:34:57] |
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The Message Log looks fine. We did a test and we do not see a problem with this study: http://www.sierrachart.com/image.php?l=1372228435288.png Not sure why this would matter but try removing the study from the chart and adding it again. Also try opening a new chart window. Do a test on a normal 1 minute chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 06:36:40] |
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It could be that you have set up Volume Filtering for the chart in Chart >> Chart Settings >> Advanced Settings 2. This is most likely the issue.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-26 06:44:33
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| [2013-06-26 07:00:12] |
| avifutures - Posts: 59 |
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Removing the study and adding it again was done several times in the past with no success. Done again now, with no success.. Opened a normal new 1 min. chart (Link to its snapshot attached) showing the porblem persist.. Verified that no volume filtering have been set up. I am afraid that this might be the result of bad 6EU3 data feed from OEC. Can you do repeat the checking you have done but with OEC data feed ? Examples of both (related ?) problems: http://www.sierrachart.com/image.php?l=1372229745144.png http://www.sierrachart.com/image.php?l=13722297731000.png Thx, Avi |
| [2013-06-26 10:14:15] |
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The chart we posted is with the exact 100% same data that Sierra Chart had downloaded for you. Please attach a Chartbook which contains this specific chart, by following these instructions here: https://www.sierrachart.com/index.php?l=PostingInformation.php#AttachFile It is easiest if you provide us a Chartbook that has just one chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 10:47:25] |
| avifutures - Posts: 59 |
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Atached please find the CHT file demonstrating the two problems Avi |
 for_sc_support.cht - Attached On 2013-06-26 10:46:37 UTC - Size: 159.18 KB - 550 views Attachment Deleted. |
| [2013-06-26 11:00:59] |
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You have changed the Volume multiplier for these charts. This is causing a problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 11:07:05] |
| avifutures - Posts: 59 |
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What should be the valid volume multiplier ? |
| [2013-06-26 11:09:30] |
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What does common sense tell you it should be? Open a new chart and see what the multiplier is and you will see what the standard multiplier is.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-26 11:10:15] |
| avifutures - Posts: 59 |
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OK changed to 1 and it is OK. As I always thought SC support team number 1 !!!!!!!!!!!!!!!!! Thx a lot Avi |
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