Support Board
Date/Time: Sat, 23 Nov 2024 07:07:07 +0000
Orders/Positions Window shows trade executed that wasn't placed
View Count: 1530
| [2013-06-24 03:21:36] |
| User79048 - Posts: 15 |
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Opened Sierra Chart at apprx 7:45 p.m. tonight (Sunday). The Orders and Positions Window showed an order was filled closing out an existing short position. The order shows it was placed at 12:00 p.m. Sunday 6/23/13 and filled at the same time, 12:00 p.m. Sunday 6/23/13. I did not place this order, nor could I at 12:00 p.m. on a Sunday. My software has been turned off all weekend until I logged in tonight. I've sent an email for my broker to confirm no action on my account first thing in the a.m. (my brokerage service is currently unavailable as it is Sunday). Looking for some kind of explanation; don't know where to begin with this anomaly, but need it fixed for sure. Date Time Of Last Edit: 2013-06-24 03:22:10
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| [2013-06-24 07:42:43] |
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To provide an explanation, we need to see the lines for this order in the Trade Activity Log. Here are the instructions to provide them: https://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport Make sure you set the list box at the top left of the Trade Activity Log to "All Activity". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-25 01:40:32] |
| User79048 - Posts: 15 |
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Velocity states, "There was an issue on Sunday with the publishing of open positions. This resulted in your -3 ZM being published twice. The +3 ZM trade was published in order to offset the error." Apparently, Sierra Chart picked this up and deleted my short position (for a loss, I might add). This is incorrect as the position is still active. Is there anyway to get my active position reinstated on Sierra Chart so I can actually monitor the trade and so my P&L is accurate? |
| [2013-06-25 01:56:52] |
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Yes. You need to edit the "fills" in the Trade >> Trade Activity Log. At the top of the Trade Activity Log, you need to select "Fills" and the Symbol. Any incorrect or duplicate fills need to be selected and then go to Edit >> Delete Trade Activity Entry. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-25 01:57:23
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