Support Board
Date/Time: Sat, 23 Nov 2024 07:04:59 +0000
Intraday Data Feed
View Count: 1956
| [2013-06-24 00:28:09] |
| eagle - Posts: 92 |
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Using Velocity TT Fix, I'm not getting proper updates tonight for my charts. I'm not sure if the data comes from SC or from Velocity. I think it should be coming from TT at Velocity. For example, if I select Delete And Download Data from a chart menu, I lose all data for tonight since the markets opened. The chart just starts printing from the current time. The Trading DOM shows the high and low for the day, but I have no prices nor volume to show how the high and low came about. Please help. Thanks. |
| [2013-06-24 00:39:56] |
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We are aware of this. It is a Velocity TT FIX adapter problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-24 00:42:36] |
| eagle - Posts: 92 |
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I'm waiting on hold at the moment with Velocity . . . Actually, I used to see this type of thing using X-Study and X-Trader with Velocity. I never reported it. It always cleared up after a while. |
| [2013-06-24 00:44:44] |
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The problem is now resolved. However, there is some missing historical data. We will see if we can patch it. If you let us know what markets you follow, we will make sure that data is patched. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-24 00:45:30
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| [2013-06-24 00:51:58] |
| eagle - Posts: 92 |
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ICE DXSep13 - also R2000 Sep CME ZFSep13, ZNSep13, ZBSep13 - also YM, NQ, and ES Sep Also, CME 6J, 6E, 6C, and 6B didn't start working when they should have opened. There's no notice of late opening on CMEGroup site. So, I'd appreciate you taking a look at these also. Thanks! Date Time Of Last Edit: 2013-06-24 00:56:09
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| [2013-06-24 00:58:02] |
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OK thank you. The patching process is not an easy process and it's not something we can reasonably complete until near the end of the trading day.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-24 01:06:11] |
| eagle - Posts: 92 |
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OK. Thanks. Perhaps the data will show up from Velocity before then. If not, I'd really appreciate you patching it. Regardless, I'll deal with it. (They never did answer the phone--sent me to voicemail . . .) |
| [2013-06-25 04:54:16] |
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Data has been patched for the following symbols: "ES-201309-CME.scid" "NQ-201309-CME.scid" "YM-201309-CME.scid" "ZF-201309-CME.scid" "ZN-201309-CME.scid" "ZB-201309-CME.scid" To refresh the data, please refer to help topic 7.1 here: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RefreshWithData Sierra Chart Support |
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