Support Board
Date/Time: Sat, 21 Dec 2024 18:24:45 +0000
add usage credit
View Count: 1170
| [2015-07-23 13:17:18] |
| toews&kane - Posts: 209 |
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it popped up asking me to add usage credit I added the usage credits and now my volume profile doesn't show I tried restarting sierra chart |
Private File |
| [2015-07-23 13:24:11] |
| toews&kane - Posts: 209 |
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updated sierra chart, stil won't work
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| [2015-07-23 13:25:00] |
| toews&kane - Posts: 209 |
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I do have package 5
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| [2015-07-23 13:25:56] |
| toews&kane - Posts: 209 |
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volume profile shows on my normal chart but not the trade dom
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| [2015-07-23 13:34:25] |
| toews&kane - Posts: 209 |
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I guess I just lost the day then I can't get it working My other chart works |
Private File |
| [2015-07-23 17:44:49] |
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We are not seeing a problem with the Volume by Price study on a Trade DOM. We recommend removing the study through Chart >> Studies and adding it again. If there still is a problem, what is the Volume Graph Period Type Input set to for that study? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-23 17:45:19
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| [2015-07-24 13:21:37] |
| toews&kane - Posts: 209 |
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ok I thought it fixed it self but now it flashes. It goes between a higher timeframe and a lower timeframe in a split second Date Time Of Last Edit: 2015-07-24 13:24:29
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Private File Private File Private File |
| [2015-07-24 17:51:02] |
| toews&kane - Posts: 209 |
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Anybody run into volume profile flashing? any help is appreciated |
| [2015-07-24 18:06:59] |
| toews&kane - Posts: 209 |
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check out this short clip you will know what i mean https://dl.dropboxusercontent.com/s/0pje44tvvlkl03a/2015-07-24_1057.swf?dl=0 |
| [2015-07-24 18:11:32] |
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Almost certainly the Scale Range for that study is not set to Automatic. Refer to the instructions here to set it to Automatic: https://www.sierrachart.com/index.php?page=doc/doc_Scaling.html#ScaleWindowStudy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-24 18:22:50] |
| toews&kane - Posts: 209 |
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see screeshot
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 Screen Shot 07-24-15 at 11.21 AM.PNG / V - Attached On 2015-07-24 18:22:43 UTC - Size: 40.6 KB - 322 views Attachment Deleted. |
| [2015-07-24 18:24:04] |
| toews&kane - Posts: 209 |
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It's already set like that, I would like this to be fixed by Monday Can you offer anymore insight? I tried opening a new dom same thing, flashes |
| [2015-07-24 18:24:45] |
| toews&kane - Posts: 209 |
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It's a little bit funny, but it's driving me nuts
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| [2015-07-24 18:25:17] |
| toews&kane - Posts: 209 |
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I am on build 1276, just updated and this happened
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| [2015-07-24 18:34:58] |
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What is the Scale Range set to for the Trade DOM. Check this through Chart >> Chart Settings >> Scale. It should be set to "Constant Range". It does not make any sense that the issue is specific to 1276. We do not observe a problem and nothing changed which would be related to this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-07-24 19:00:05] |
| toews&kane - Posts: 209 |
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see screenshot
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| Screen Shot 07-24-15 at 11.59 AM.PNG / V - Attached On 2015-07-24 18:59:56 UTC - Size: 35.8 KB - 337 views |
| [2015-07-24 19:35:10] |
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Could you please set your telephone number here: https://www.sierrachart.com/usercp.php?page=ManageAccountInfo So we can call you and look into this with remote assistance to get a better understanding of it. Let us know when this is done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-07-24 19:35:19
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| [2015-07-24 19:40:42] |
| toews&kane - Posts: 209 |
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done, thanks yes it's a wierd thing Let me know when I should be expecting a call |
| [2015-07-24 20:30:29] |
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User has been contacted. The historical Intraday data has been re-downloaded for the symbol and this has appeared to solve the problem.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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