Support Board
Date/Time: Mon, 30 Dec 2024 14:34:01 +0000
Unable to connect sent a copy of the log
View Count: 931
| [2014-12-26 15:12:31] |
| User69533 - Posts: 3 |
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Unable to connect sent a copy of the log
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| [2014-12-26 20:14:07] |
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Looks like you are trying to connect to CQG? These are the relevant messages: CQG - AMP FIX: Not connecting to trading server because Username is not specified. | 2014-12-26 10:07:10 CQG - AMP | Connecting to market data server. | 2014-12-26 10:07:10 Connecting to websocket server. | 2014-12-26 10:07:10 Socket (0) | Resolved address demoapi.cqg.com to IP 208.48.16.32 | 2014-12-26 10:07:10 Socket (320) | Connected. | 2014-12-26 10:07:10 Socket (320) | Starting SSL connection. | 2014-12-26 10:07:10 Socket (320) | SSL connection established. | 2014-12-26 10:07:10 Opening websocket. | 2014-12-26 10:07:10 Sending websocket handshake. | 2014-12-26 10:07:10 Received websocket handshake acknowledgment. | 2014-12-26 10:07:10 TRANSPORT OPEN | 2014-12-26 10:07:10 CQG - AMP | Websocket connected. | 2014-12-26 10:07:10 CQG - AMP | Sending market data logon message. | 2014-12-26 10:07:10 CQG - AMP | Market data logon unsuccessful. Server message: Username or password is incorrect | 2014-12-26 10:07:10 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-12-26 10:07:10 We are working on the CQG documentation now to explain how to use CQG FIX. Should be ready in about 30 minutes. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-12-26 20:45:52] |
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Follow the updated instructions here to connect to CQG: CQG Trading Platform Service: Setup Instructions Let us know if you need more help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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