Support Board
Date/Time: Sat, 23 Nov 2024 19:35:43 +0000
Post From: Bitcoin Trading Order not executed: Orders Info request failed result":"error","error":"Identifi
| [2013-07-31 20:55:22] |
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Thank you for the clarification. We are more than happy to work with MTGox for recommendations on what they need to do to improve their interface. We could add support for trading on another bitcoin exchange, but we just are very leery of spending more time on that with other higher priorities and the fact that they all provide substandard interfaces. Our priorities must be to our main user base. We have done a complete code review relating to HTTP requests to the MTGox system. There have been some changes made to improve the retry logic related to error handling. Although we did not see any issues which involve the particular problems you encountered in the log. We confirm those must be on the MTGox side. About 2 years ago MTGox contacted us, and we had a call with them and the CEO was in that call. They wanted us to add support for their market data and trading. It was something we did not spend too much time on at the time because we were very busy and we did not have enough time to study the protocol and for another business reason ( the bitcoin market was very small and did not have the very best reputation). One thing they did express to us is that they wanted to have very reliable trading integration. If we had worked on it at the time, what we would have very quickly discovered and communicated to them, was that their trading interface is not nearly at a level which will support reliable trading integration. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-07-31 21:01:36
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