Support Board
Date/Time: Sat, 23 Nov 2024 19:46:40 +0000
Post From: Bitcoin Trading Order not executed: Orders Info request failed result":"error","error":"Identifi
| [2013-07-31 19:32:09] |
| User59357 - Posts: 15 |
|
Hello Sierra Chart Team, thank you for looking into the problem. I just would like to let you know that the issue is still persistent. Or lets say Sierra Chart is unstable. Sometimes is working, sometimes I got the login issue. Last time was quite annoying, because my trading system has detected the price breakout at 94.- USD but the trade was not executed so I missed quite a trade. I set the trade manually at 104.- USD and my trading system sold automatically at 108.- USD. This trade was fortunately executed as it should. Log-file wise it looks like this: So there are quite some errors in it. Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:22:16 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:41:54 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:41:54 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:09 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:42:09 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:24 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:42:24 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:39 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:42:39 Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:42:50 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:42:54 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:42:54 Get Orders Info not done because request is already outstanding | 2013-07-31 10:43:24 Orders Info request failed | 2013-07-31 10:43:24 Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:43:24 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:43:39 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:43:39 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:43:54 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:43:54 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:09 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:44:10 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:24 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:44:24 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:39 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:44:39 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:44:55 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:44:55 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:09 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:45:09 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:24 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:45:24 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:39 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:45:39 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:45:55 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:45:55 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:10 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:46:10 Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:46:24 HD Request # 13 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:46:24 HD Request # 13 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:46:24 HD Request # 13 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:46:24 The network socket is connected. | 2013-07-31 10:46:24 HD Request # 13 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:46:24 HD Request # 13 - Decompressing data. | 2013-07-31 10:46:24 Socket closed. No error. | 2013-07-31 10:46:24 HD Request # 13 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:46:24 HD Request # 13 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:46:24 Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:46:25 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:25 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:46:25 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:39 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:46:39 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:46:54 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:46:54 Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:47:00 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:47:10 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:47:10 Get Orders Info not done because request is already outstanding | 2013-07-31 10:47:39 Orders Info request failed | 2013-07-31 10:47:42 Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:47:42 Get Orders Info not done because request is already outstanding | 2013-07-31 10:48:09 Orders Info request failed | 2013-07-31 10:48:14 Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:48:14 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:48:24 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:48:24 Get Orders Info not done because request is already outstanding | 2013-07-31 10:48:54 Orders Info request failed | 2013-07-31 10:48:57 Server data line: {"result":"error","error":"Identification required to access private API","token":"login_error_invalid_tonce"}" | 2013-07-31 10:48:57 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:49:35 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:49:35 JSON Parse Error: Expect either an object or array at root | 2013-07-31 10:50:09 Server data line: <html> <head><title>502 Bad Gateway</title></head> <body bgcolor="white"> <center><h1>502 Bad Gateway</h1></center> <hr><center>nginx/1.4.0</center> </body> </html> " | 2013-07-31 10:50:09 Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:51:11 HD Request # 15 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:51:11 HD Request # 15 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:51:11 HD Request # 15 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:51:11 The network socket is connected. | 2013-07-31 10:51:11 HD Request # 15 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:51:11 HD Request # 15 - Decompressing data. | 2013-07-31 10:51:11 Socket closed. No error. | 2013-07-31 10:51:11 HD Request # 15 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:51:11 HD Request # 15 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:51:11 Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:51:11 Real-time data for symbol BTCUSD is temporarily unavailable. | 2013-07-31 10:51:19 Real-time data for symbol BTCUSD has been restored. | 2013-07-31 10:51:30 HD Request # 17 - Downloading Intraday chart data for BTCUSD to the file BTCUSD.scid. Service: scsrv | 2013-07-31 10:51:30 HD Request # 17 - Starting date and time: 2013-07-31 10:40:07 | 2013-07-31 10:51:30 HD Request # 17 - Using server: btc.sierracharts.com port 10049 | 2013-07-31 10:51:30 The network socket is connected. | 2013-07-31 10:51:30 HD Request # 17 - Requesting up to 93 days of Intraday data. | 2013-07-31 10:51:30 HD Request # 17 - Decompressing data. | 2013-07-31 10:51:30 Socket closed. No error. | 2013-07-31 10:51:30 HD Request # 17 - Received 0 records and wrote 0 records for BTCUSD | 2013-07-31 10:51:30 HD Request # 17 - Intraday download COMPLETE for BTCUSD | 2013-07-31 10:51:30 Real-time intraday chart data file updates started for BTCUSD | 2013-07-31 10:51:31 Get Orders Info not done because request is already outstanding | 2013-07-31 17:15:06 Thank you in advance for looking into the problem. P.s. I have also informed Mt.Gox on the latest status. With kind regards, Thomas Date Time Of Last Edit: 2013-07-31 19:36:16
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