Support Board
Date/Time: Sat, 23 Nov 2024 19:38:28 +0000
Post From: Orders and Positions window showing "filled" order to "close" position that is actually open
| [2013-07-25 02:47:36] |
| User79048 - Posts: 15 |
|
Apparently TT didn't communicate with Sierra Chart when filling a close order (I'm guessing). I was short HEZ3-HEG4; a "long" order was filled closing the position but didn't reflect in SC and I missed it on my statement. Thinking the "short" order was still active I sent a "long" order to close the position a couple of days later and the order reflected in the Orders and Position window as "close". I saw on my statement that night that I had just "opened" a position (I was now "long")even though the Orders and Position window reflected "close". I immediately sent a "short" order to close the position. The position closed but reflected "open" in the Orders and Positions window. Confused and with my broker closed I sent a "long" order to flatten the position whereupon I found I was once again "long" but the Orders and Position window reflects "close". I am now "long" HEZ13-HEG14 but the position is not reflected in the Orders and Positions window at all because it was recognized as "close" by SC. I need out of this trade but am hesitant to send any more orders through. How do I correct this issue? I'm seriously confused right now... |