Support Board
Date/Time: Sat, 23 Nov 2024 14:25:09 +0000
Post From: Error with Chart Trader order entry
| [2013-07-06 13:19:54] |
| superdoug3 - Posts: 40 |
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Instrument: - NQ on 400T chart Date/Time July 3, 2013 @7:13 PST Technical Environment • Win 7 64 bit home premium SP1 • Sierra Chart V967 – from a 3rd party supplier (Transact) • I7 computer with 6 GM RAM • Chart Trader for entry • SIM trade What happened • At 7:13:33.005 I tried to enter a Buy Stop at 2919.50 using Chart Trader, the order is filled instantly 60 points higher • I have attached orders for at target of 7 ticks and a stop loss of 12 ticks. These orders did not seem to get attached • My target should be 7 ticks higher, but At 7:13:33.015 Sierra Chart filled my target at 2919 Problem • Why was my order filled 60 points outside of my entry in less than a second • I only see 1 attached order • NQ price can’t move 60 points in less than 1 second Support Request 1. Normally if I enter a Stop Order above price with Chart Trader, I have no issues. 2. Because price moved to fast for me, Sierra Chart made my entry wrong and I lost 65 points instantly. 3. I know that this type of error may be hard to recreate, but you can see that if I was LIVE, I would be very upset. Attachments 1. screen shot of NQ 400T chart 2. screen shot of Trade Activity Log for the problem trade 3. I can not see uploaded files, I will submit and hopefully they are there |
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