Support Board
Date/Time: Sat, 23 Nov 2024 07:07:12 +0000
Post From: Cannot log in after S/W update
| [2013-06-17 17:20:57] |
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We would like to contact you and use remote assistance to look into this problem. We need you to set a telephone number on your account. Follow these instructions: To change your personal information including e-mail address, password and other information, login to the Account Management system located here:
https://www.sierrachart.com/usercp.php For automatic login, select "Help >> Purchase/Account Management", on the Sierra Chart menu. On the Purchase and Account Management page, click the "Manage Account Information" link. Some users are having some login difficulties to TransAct due to firewalls. There is a new bridge program provided for connection to TransAct which can be blocked by a firewall. This is not a Sierra Chart or TransAct issue. Is merely a system issue involving firewalls. You will also see this morning many people having problems with the IQ Feed data feed which is an external data feed. There are data errors from them. That is also not related to Sierra Chart and is a different problem. Let us know when you have updated your account information so we can contact you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |