Support Board
Date/Time: Sat, 23 Nov 2024 07:02:53 +0000
Post From: Thank you and Current Sierra Chart Development
| [2013-05-25 09:03:58] |
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Hello, 1. We want to thank all of our users and we appreciate you being a Sierra Chart user. We are happy for your support. It has enabled us to continue to grow and improve Sierra Chart. We do invest a lot in development which is costly. So we do appreciate your support. Anyway, this is a very busy time for us, as we are the process of cleaning up these in process data/trading service API components and using direct connections. This is a lot of work. We are also removing Microsoft .NET and creating our own High-performance Spreadsheet functionality. Once again, we ask that you keep questions on this board to a minimum. This is a very critical time for us. But we are getting close to completing our work with complete success in order to deliver the very best software. All of this work, also allows us to begin support for other operating systems. At this time, we cannot take any new suggestions. Please hold off on those. 2. We have always wanted to offer our own futures market real-time data feed. We do believe at this time, that we may be able to achieve it. We are looking to be a CME sub vendor. This is very costly though. We are thinking of putting out a package for about 75-80 USD a month (no free trial) for users with funded trading accounts. This will include Sierra Chart package 5 and CME (Chicago Mercantile exchange) real-time and historical data for markets which are included in the CME exchange fee waiver program. This is still under consideration, and nothing is definite. We are letting you know in order to develop interest in it and to see what kind of demand there is. This is going to be a top quality data feed which delivers all of the ticks and has 100 percent accurate bid volume and ask volume. It will be a fully integrated data feed with the current Trading service you are using. There will not be a need to use a 2nd copy of Sierra Chart. The data will be delivered in the same way that our market statistics data feed is. 3. Please also be aware that unless you have a direct paid Sierra Chart account that you pay directly to Sierra Chart for, you are not a direct customer of Sierra Chart, and in those cases, support may be limited and is only provided for basic issues. This rule is not always necessarily true. You can always count on us to help with basic issues or any functional problems with the software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-27 02:57:32
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