Support Board
Date/Time: Sat, 23 Nov 2024 07:06:14 +0000
Post From: sierra platform
| [2024-09-11 15:12:46] |
| John - SC Support - Posts: 36238 |
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The account you have posted from is expired. If this is the same account that you are using for your Sierra Chart software, then this is why you are having an issue. The last payment to this account was made on August 2, 2024 and the Usage Time from that purchase has passed. If you have made another payment, it it not showing in your account. If you are certain the payment was made to this account, then we need to know what option you used to make the payment on our Payments page. We can then dig deeper into why it is not showing. If you did not make a payment, then you need to add funds to your account in order to renew the package. You can add funds on our Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |