Support Board
Date/Time: Sat, 23 Nov 2024 12:31:30 +0000
Post From: How do I cancel my subscription
| [2024-08-27 17:46:00] |
| John - SC Support - Posts: 36238 |
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Since you had not used any of the time from the purchased packages, we were able to refund the Usage Time back to your Services Surplus. At this time, you have 16 days of Usage Time remaining. After September 11, 2024 your account will automatically be put in a disabled state. There is nothing further you need to do in this regard. After refunding the Usage Time, your Services Surplus balance was $72.00. We have a $5.00 processing fee for payment refunds, therefore a total of $67.00 has been refunded to your card. Since we can only refund against actual transactions, you will see the refund in two parts, one for $36.00 and one for $31.00. It can take up to 10 business days for the funds to show on your card. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |