Support Board
Date/Time: Sat, 23 Nov 2024 12:40:25 +0000
Post From: Problem with CQG WebAPI / Connect to Data Feed Disabled
| [2024-08-23 05:08:04] |
| LionelTrad - Posts: 7 |
|
Hi John, Here is my Message log as requested. my symbol currently is : FDXSU24-EUREX 2024-08-23 06:59:15.154 | Software version: 2667 64-bit 2024-08-23 06:59:15.154 | Primary Thread ID: 14712 2024-08-23 06:59:15.154 | Usage end date: 2024-10-26 2024-08-23 06:59:15.154 | Enabled for: Advanced Features 2. 2024-08-23 06:59:15.154 | Enabled for: Sierra Chart Historical Data Service. 2024-08-23 06:59:15.154 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-08-23 06:59:15.154 | Enabled for: Delayed Denali Exchange Data Feed. 2024-08-23 06:59:15.154 | Enabled for exchange2: EUREX EOBI 2024-08-23 06:59:15.154 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-08-23 06:59:15.154 | Current selected Data/Trading service: SC Data - All Services 2024-08-23 06:59:15.154 | Custom symbol settings values: enabled 2024-08-23 06:59:15.154 | Chart Update Interval: 500 2024-08-23 06:59:15.154 | Intraday Data Storage Time Unit: 0 2024-08-23 06:59:15.154 | Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) 2024-08-23 06:59:15.154 | 2024-08-23 04:59:15 Local computer time in UTC 2024-08-23 06:59:15.154 | 2024-08-23 06:59:15 Local computer time in SC Time Zone 2024-08-23 06:59:15.154 | 2024-08-23 04:11:28 Server time in UTC 2024-08-23 06:59:15.154 | Local computer UTC time and Server UTC time difference: 5 seconds. 2024-08-23 06:59:15.154 | Notice: Your computer's clock is off by 5 seconds. Set the 'Global Settings >> NTP Settings >> NTP Client Enable' to 'Yes' or 'Global Settings -> Set System Date-Time from NTP Servers'. 2024-08-23 06:59:15.154 | Program path: C:\SierraChart\ 2024-08-23 06:59:15.154 | Data Files path: C:\SierraChart\Data\ 2024-08-23 06:59:15.154 | OS Version Number: 10.0 2024-08-23 06:59:15.154 | Locale Setting: C 2024-08-23 06:59:15.154 | DLLs: UserContributedStudies_64.dll 2024-08-23 06:59:15.154 | Allowed protected custom studies: LeTradingFr_CB_CBOT_DJ, LeTradingFr_CB_CME_SP500, LeTradingFr_CB_Eurex_Bund, LeTradingFr_CB_Eurex_Dax, LeTradingFr_CB_NQ_NQ, LeTrading_CB_EUREX_STOXXX 2024-08-23 06:59:15.154 | Crash reporter started: true 2024-08-23 06:59:15.154 | 2024-08-23 06:59:42.959 | File >> Disconnect selected. 2024-08-23 06:59:43.218 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-23 06:59:43.218 | DTC Client socket (1) | CloseSocket call. 2024-08-23 06:59:43.218 | Denali Data Feed | Disconnected from the server. 2024-08-23 06:59:43.218 | SC Data - All Services | Disconnected. 2024-08-23 06:59:43.218 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-08-23 06:59:43.245 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-08-23 06:59:43.245 | DTC Client socket (1) | Closed. 2024-08-23 06:59:58.544 | 2024-08-23 06:59:58.544 | SC Data - All Services | Connected to server complete. 2024-08-23 06:59:58.545 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-08-23 06:59:58.805 | Mapping FDXSU24-EUREX to FDXS202409_FUT_EUREX. Service code: eurex 2024-08-23 06:59:58.805 | Using symbol data fast lookup vector 2024-08-23 06:59:58.805 | Denali Data Feed | Starting real-time market data updates for: FDXSU24-EUREX (FDXS202409_FUT_EUREX). ID: 1 Service code: eurex 2024-08-23 06:59:58.805 | Denali Data Feed | Connecting to the server ds24.sierracharts.com. Port 443 2024-08-23 06:59:58.805 | Denali Data Feed | Requesting security definition data for: FDXSU24-EUREX (FDXS202409_FUT_EUREX). ID: 1 2024-08-23 06:59:58.805 | Added historical Intraday data request for FDXSU24-EUREX to the queue. 2024-08-23 06:59:58.805 | Intraday data recording state for symbol FDXSU24-EUREX is set to download 'Pending'. 2024-08-23 06:59:58.805 | Triggering next historical data download in queue. 2024-08-23 06:59:58.805 | DTC Client socket (1) | Creating socket. 2024-08-23 06:59:58.805 | DTC Client socket (1) | New receive buffer size: 0 2024-08-23 06:59:58.805 | DTC Client socket (1) | Connecting to IP: 149.11.224.18. 2024-08-23 06:59:58.806 | Delaying start of download for FDXSU24-EUREX. 2024-08-23 06:59:58.829 | Denali Data Feed | Network connection to server complete. 2024-08-23 06:59:58.829 | Denali Data Feed | Starting socket receive thread. 2024-08-23 06:59:58.829 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-08-23 06:59:58.872 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-08-23 06:59:58.872 | Denali Data Feed | Sending logon request message. 2024-08-23 06:59:58.875 | Mapping FDAXU24-EUREX to FDAX202409_FUT_EUREX. Service code: eurex 2024-08-23 06:59:58.875 | Denali Data Feed | Starting real-time market data updates for: FDAXU24-EUREX (FDAX202409_FUT_EUREX). ID: 2 Service code: eurex 2024-08-23 06:59:58.875 | Denali Data Feed | Requesting security definition data for: FDAXU24-EUREX (FDAX202409_FUT_EUREX). ID: 2 2024-08-23 06:59:58.875 | Added historical Intraday data request for FDAXU24-EUREX to the queue. 2024-08-23 06:59:58.875 | Intraday data recording state for symbol FDAXU24-EUREX is set to download 'Pending'. 2024-08-23 06:59:58.875 | Triggering next historical data download in queue. 2024-08-23 06:59:58.904 | Denali Data Feed | Received logon response. 2024-08-23 06:59:58.904 | Denali Data Feed | Server Name: RealTimeServer. 2024-08-23 06:59:58.904 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-08-23 06:59:58.904 | Denali Data Feed | Logon error received from server: Data service (sc_exchange2.datafeed) is disabled or unsupported. A software update may be necessary. 2024-08-23 06:59:58.904 | Denali Data Feed | Failed connections: 1 2024-08-23 06:59:58.904 | Denali Data Feed | Waiting for socket receive thread to end 2024-08-23 06:59:58.904 | DTC Client socket (1) | CloseSocket call. 2024-08-23 06:59:58.904 | Denali Data Feed | Disconnected from the server. 2024-08-23 06:59:58.904 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-08-23 06:59:58.904 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-08-23 06:59:58.918 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-08-23 06:59:58.918 | DTC Client socket (1) | Closed. 2024-08-23 07:00:01.925 | Denali Data Feed | Connecting to the server ds14.sierracharts.com. Port 10048 2024-08-23 07:00:01.926 | DTC Client socket (1) | Creating socket. 2024-08-23 07:00:01.926 | DTC Client socket (1) | New receive buffer size: 0 2024-08-23 07:00:01.927 | DTC Client socket (1) | Connecting to IP: 176.9.9.252. 2024-08-23 07:00:01.954 | Denali Data Feed | Network connection to server complete. 2024-08-23 07:00:01.954 | Denali Data Feed | Starting socket receive thread. 2024-08-23 07:00:01.954 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-08-23 07:00:01.988 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-08-23 07:00:01.988 | Denali Data Feed | Sending logon request message. 2024-08-23 07:00:02.370 | Denali Data Feed | Received logon response. 2024-08-23 07:00:02.370 | Denali Data Feed | Server Name: SC Realtime Server. 2024-08-23 07:00:02.370 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-08-23 07:00:02.370 | Denali Data Feed | Successfully connected. 2024-08-23 07:00:02.370 | Denali Data Feed | Trading is not supported. 2024-08-23 07:00:02.370 | Denali Data Feed | MarketDepthIsSupported: 1 2024-08-23 07:00:02.370 | Denali Data Feed | Restarting real-time data updates for symbol: FDAXU24-EUREX -> FDAX202409_FUT_EUREX 2024-08-23 07:00:02.370 | Denali Data Feed | Restarting real-time data updates for symbol: FDXSU24-EUREX -> FDXS202409_FUT_EUREX 2024-08-23 07:00:02.488 | Denali Data Feed | Setting external service identifier for symbol FDAXU24-EUREX to 7296071 2024-08-23 07:00:02.488 | Denali Data Feed | Received security definition for symbol FDAXU24-EUREX 2024-08-23 07:00:02.488 | Denali Data Feed | Setting external service identifier for symbol FDXSU24-EUREX to 10451688 2024-08-23 07:00:02.488 | Denali Data Feed | Received security definition for symbol FDXSU24-EUREX 2024-08-23 07:00:07.147 | HD Request # 33 | Downloading Intraday chart data for FDXSU24-EUREX to the file FDXSU24-EUREX.scid. Service: eurex 2024-08-23 07:00:07.148 | HD Request # 33 | Download start date-time: 2024-08-23 06:59:28.000000. File last date-time: 2024-08-23 06:59:28.793001 2024-08-23 07:00:07.148 | HD Request # 33 | Using server: ds24.sierracharts.com port 10150 2024-08-23 07:00:07.148 | Socket (2) | Creating socket. 2024-08-23 07:00:07.149 | Socket (2) | New receive buffer size: 0 2024-08-23 07:00:07.149 | Socket (2) | Connecting to IP: 149.11.224.18. 2024-08-23 07:00:07.178 | HD Request # 33 | Setting DTC encoding to Binary VLS 2024-08-23 07:00:07.178 | HD Request # 33 | Sending historical data logon request message. 2024-08-23 07:00:07.193 | Socket (2) | CloseSocket call. 2024-08-23 07:00:07.193 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 07:00:07.207 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 07:00:07.207 | Socket (2) | Closed. 2024-08-23 07:00:07.209 | HD Request # 33 | Error downloading historical Intraday data for FDXSU24-EUREX. Historical data logon error: Serving data is disabled 2024-08-23 07:00:07.209 | Added historical Intraday data request for FDXSU24-EUREX to the queue. 2024-08-23 07:00:07.209 | Triggering next historical data download in queue. 2024-08-23 07:00:07.209 | Historical data download thread signaled to stop. 2024-08-23 07:00:07.209 | HD Request # 33 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for FDXSU24-EUREX 2024-08-23 07:00:07.209 | HD Request # 33 | Completion time: 0s. 2024-08-23 07:00:07.209 | 2024-08-23 07:00:07.209 | HD Request # 34 | Downloading Intraday chart data for FDXSU24-EUREX to the file FDXSU24-EUREX.scid. Service: eurex 2024-08-23 07:00:07.209 | HD Request # 34 | Download start date-time: 2024-08-23 06:59:28.000000. File last date-time: 2024-08-23 06:59:28.793001 2024-08-23 07:00:07.209 | HD Request # 34 | Using server: ds14.sierracharts.com port 10149 2024-08-23 07:00:07.209 | Socket (2) | Creating socket. 2024-08-23 07:00:07.209 | Socket (2) | New receive buffer size: 0 2024-08-23 07:00:07.209 | Socket (2) | Connecting to IP: 176.9.9.252. 2024-08-23 07:00:07.265 | HD Request # 34 | Setting DTC encoding to Binary VLS 2024-08-23 07:00:07.265 | HD Request # 34 | Sending historical data logon request message. 2024-08-23 07:00:07.415 | HD Request # 34 | Requesting Intraday data. Start date-time: 2024-08-23 06:59:28. Record interval: 0. Symbol: FDXS202409_FUT_EUREX 2024-08-23 07:00:07.441 | HD Request # 34 | Decompressing data. 2024-08-23 07:00:07.466 | HD Request # 34 | Receiving Intraday data for FDXSU24-EUREX starting at 2024-08-23 06:59:28.793000 2024-08-23 07:00:07.466 | Socket (2) | CloseSocket call. 2024-08-23 07:00:07.466 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 07:00:07.469 | Historical data download thread signaled to stop. 2024-08-23 07:00:07.469 | HD Request # 34 | Received 2 Intraday data records from 2024-08-23 06:59:28.793000 to 2024-08-23 06:59:28.793001 (0.0 seconds. Delay: 38.7 seconds) and wrote 0 records for FDXSU24-EUREX 2024-08-23 07:00:07.469 | HD Request # 34 | Add time&sales data | Remembered last file record date-time: 2024-08-23 04:59:28.793001 2024-08-23 07:00:07.469 | HD Request # 34 | Completion time: 0s. 2024-08-23 07:00:07.469 | HD Request # 34 | Intraday data download complete for FDXSU24-EUREX. Unique request ID: 19 2024-08-23 07:00:07.469 | Removing historical data download ID 19. 2024-08-23 07:00:07.469 | Real-time Intraday chart data file updates started for FDXSU24-EUREX 2024-08-23 07:00:07.469 | Intraday chart data file opened for FDXSU24-EUREX 2024-08-23 07:00:07.469 | HD Request # 34 | Enabling Intraday chart updating for symbol. 2024-08-23 07:00:07.469 | 2024-08-23 07:00:07.469 | Triggering next historical data download in queue. 2024-08-23 07:00:07.469 | HD Request # 35 | Downloading Intraday chart data for FDAXU24-EUREX to the file FDAXU24-EUREX.scid. Service: eurex 2024-08-23 07:00:07.470 | HD Request # 35 | Download start date-time: 2024-08-23 06:58:28.000000. File last date-time: 2024-08-23 06:58:28.947000 2024-08-23 07:00:07.470 | HD Request # 35 | Using server: ds24.sierracharts.com port 10150 2024-08-23 07:00:07.470 | Socket (3) | Creating socket. 2024-08-23 07:00:07.470 | Socket (3) | New receive buffer size: 0 2024-08-23 07:00:07.470 | Socket (3) | Connecting to IP: 149.11.224.18. 2024-08-23 07:00:07.493 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 07:00:07.493 | Socket (2) | Closed. 2024-08-23 07:00:07.499 | HD Request # 35 | Setting DTC encoding to Binary VLS 2024-08-23 07:00:07.499 | HD Request # 35 | Sending historical data logon request message. 2024-08-23 07:00:07.507 | Chart #25 has tagged chart #12 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:07.507 | FDXSU24-EUREX [CBV][M] Rev. 4t #12 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:07.513 | Socket (3) | CloseSocket call. 2024-08-23 07:00:07.513 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-08-23 07:00:07.527 | Socket (3) | Socket gracefully closed by remote side. 2024-08-23 07:00:07.527 | Socket (3) | Closed. 2024-08-23 07:00:10.566 | Chart #12 has tagged chart #25 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:10.566 | HD Request # 35 | Error downloading historical Intraday data for FDAXU24-EUREX. Historical data logon error: Serving data is disabled 2024-08-23 07:00:10.566 | Added historical Intraday data request for FDAXU24-EUREX to the queue. 2024-08-23 07:00:10.566 | Triggering next historical data download in queue. 2024-08-23 07:00:10.566 | Historical data download thread signaled to stop. 2024-08-23 07:00:10.566 | HD Request # 35 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for FDAXU24-EUREX 2024-08-23 07:00:10.567 | HD Request # 35 | Completion time: 3s. 2024-08-23 07:00:10.567 | 2024-08-23 07:00:10.567 | HD Request # 36 | Downloading Intraday chart data for FDAXU24-EUREX to the file FDAXU24-EUREX.scid. Service: eurex 2024-08-23 07:00:10.567 | HD Request # 36 | Download start date-time: 2024-08-23 06:58:28.000000. File last date-time: 2024-08-23 06:58:28.947000 2024-08-23 07:00:10.567 | HD Request # 36 | Using server: ds14.sierracharts.com port 10149 2024-08-23 07:00:10.567 | Socket (2) | Creating socket. 2024-08-23 07:00:10.567 | Socket (2) | New receive buffer size: 0 2024-08-23 07:00:10.567 | Socket (2) | Connecting to IP: 176.9.9.252. 2024-08-23 07:00:10.622 | HD Request # 36 | Setting DTC encoding to Binary VLS 2024-08-23 07:00:10.622 | HD Request # 36 | Sending historical data logon request message. 2024-08-23 07:00:10.649 | HD Request # 36 | Requesting Intraday data. Start date-time: 2024-08-23 06:58:28. Record interval: 0. Symbol: FDAX202409_FUT_EUREX 2024-08-23 07:00:10.676 | HD Request # 36 | Decompressing data. 2024-08-23 07:00:10.701 | HD Request # 36 | Receiving Intraday data for FDAXU24-EUREX starting at 2024-08-23 06:58:28.947000 2024-08-23 07:00:10.701 | Socket (2) | CloseSocket call. 2024-08-23 07:00:10.701 | Socket (2) | Shutdown started. Waiting for graceful close. 2024-08-23 07:00:10.713 | Chart #2 has tagged chart #12 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:10.713 | Chart #2 has tagged chart #14 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:10.713 | Chart #2 has tagged chart #25 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:10.713 | Chart #2 has tagged chart #3 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:10.713 | Historical data download thread signaled to stop. 2024-08-23 07:00:10.713 | HD Request # 36 | Timestamp of first Intraday data file record written: 2024-08-23 07:00:00.368000. 2024-08-23 07:00:10.713 | HD Request # 36 | Received 2 Intraday data records from 2024-08-23 06:58:28.947000 to 2024-08-23 07:00:00.368000 (91.4 seconds. Delay: 10.3 seconds) and wrote 1 record for FDAXU24-EUREX 2024-08-23 07:00:10.719 | HD Request # 36 | Add time&sales data | Remembered last file record date-time: 2024-08-23 05:00:00.368000 2024-08-23 07:00:10.719 | HD Request # 36 | Completion time: 0s. 2024-08-23 07:00:10.719 | HD Request # 36 | Intraday data download complete for FDAXU24-EUREX. Unique request ID: 20 2024-08-23 07:00:10.719 | Removing historical data download ID 20. 2024-08-23 07:00:10.719 | Real-time Intraday chart data file updates started for FDAXU24-EUREX 2024-08-23 07:00:10.719 | Intraday chart data file opened for FDAXU24-EUREX 2024-08-23 07:00:10.719 | HD Request # 36 | Enabling Intraday chart updating for symbol. 2024-08-23 07:00:10.719 | 2024-08-23 07:00:10.719 | No download requests in the queue to start downloads for. 2024-08-23 07:00:10.728 | Socket (2) | Socket gracefully closed by remote side. 2024-08-23 07:00:10.728 | Socket (2) | Closed. 2024-08-23 07:00:10.772 | FDXSU24-EUREX [CBV][M] 100 Volume #14 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:11.017 | FDXSU24-EUREX [CBV][M] 1 Min #3 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:00:33.918 | Opened cached Intraday file: C:\SierraChart\Data\FDAXU24-EUREX.scid. Thread ID: 6076 2024-08-23 07:01:44.361 | Opened cached Intraday file: C:\SierraChart\Data\FDXSU24-EUREX.scid. Thread ID: 6076 2024-08-23 07:02:14.565 | Chart #3 has tagged chart #12 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:02:14.565 | Chart #3 has tagged chart #17 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:02:14.565 | Chart #3 has tagged chart #25 for full recalculation. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:02:14.694 | FDXSU24-EUREX [CBV][M] Rev. 4t #25 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:02:20.047 | Circular chart reference detected. Charts: 12, 25. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht. 2024-08-23 07:02:20.047 | FDXSU24-EUREX [CBV][M] Rev. 4t #12 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht 2024-08-23 07:02:22.940 | Circular chart reference detected. Charts: 25, 12. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht. 2024-08-23 07:02:23.115 | FDXSU24-EUREX [CBV][M] 1 Min #17 | Performing a full recalculation because it has been tagged. Chartbook: LeTradingFr_CB_Eurex_DAX_Trading_V2.Cht |