Support Board
Date/Time: Sat, 23 Nov 2024 12:11:34 +0000
Post From: Problem with CQG WebAPI / Connect to Data Feed Disabled
| [2024-08-22 09:43:10] |
| Sierra_Chart Engineering - Posts: 17145 |
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These are some of the errors: 2024-08-19 21:10:25.773 | The FDXSH17-EUREX.dly symbol may not be the active contract month.
2024-08-19 21:10:25.773 | Unable to determine transition date based on volume from files: FDXSH17-EUREX.dly, FDXSM17-EUREX.dly Reduce the amount of days loaded in the chart: Continuous Futures Contract Charts: Preventing Error Messages by Reducing Days to Load in Chart For Historical Daily Charts at this time just use one year . So use 365. ---- If you are having a connection problem to CQG: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |