Support Board

This definitely makes no sense and cannot happen:
I use a lot of older intraday data from Denali for my analysis and each time I restart Sierra all charts get replaced with IB history which is terrible to non-existent.
Existing historical data cannot be replaced like this. It will never happen. As long as you are on a Service Package supporting the Denali Data Feed and paying the exchange fee for the symbol, the data will always come from the Denali Data Feed.


You definitively never never have to do this and it is not making any sense to us:
I have to change the Data/Trade service to SC Data-All Services, then reload all the charts by changing something in the chart settings to make it recalculate, then switch back to IB but tell it No when asked to translate the symbols. Then I have to manually change my trading chart to an IB symbol in order to trade. Is there an easier way to do this?
This is completely unnecessary! You never ever have to do anything like this. And we mean absolutely never. And besides it does not even make any sense because the symbols are different between SC Data-All Services and Interactive Brokers. You would be accomplishing nothing by doing this because the symbols are different between the two services.