Support Board
Date/Time: Sat, 23 Nov 2024 19:09:19 +0000
Post From: Not getting live data
| [2024-06-11 13:29:58] |
| John - SC Support - Posts: 36238 |
|
When you say one "Chartbook" is getting live data and others are not - are these in different installations of Sierra Chart or within a single installation? Or perhaps a Sub-Instance? Please get us your Message Log when you are having this problem by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Close all of the Chartbooks with "File >> Close All Chartbooks". Open a single chart for the symbol you have an issue with through "File >> Find Symbol". Tell us that symbol of the chart. Tell us about *one* symbol only. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |