Support Board
Date/Time: Sat, 23 Nov 2024 15:25:46 +0000
Post From: payment mistake
| [2024-03-05 18:57:11] |
| John - SC Support - Posts: 36238 |
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We do see that you paid $36.00 twice. But you have only activated package 5 for 1 month (31 days). The other $36.00 is in your Services Surplus balance. We recommend leaving the funds in your account, as they will be used to pay for future fees, the next one of which will be the renewal to Package 5 for one month on April 5, 2024. Otherwise, we can refund this to you, but we have a $5.00 processing fee for refunds, so you would only receive $31.00 back. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |