Support Board
Date/Time: Sat, 23 Nov 2024 19:07:01 +0000
Post From: New User - Blank TPO charts
| [2022-09-30 18:26:54] |
| John - SC Support - Posts: 36238 |
|
One problem that you have is that you selected the non-professional exchanges for the CME Group, but you have not connected to your live, funded, futures trading account. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges But, you should be getting the delayed streaming data, in which case you should have data that to be able to populate the TPO charts. Please follow these instructions to get us your message log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |