Support Board
Date/Time: Thu, 27 Feb 2025 12:05:10 +0000
Post From: Not receiving real time data
| [2021-06-28 20:02:48] |
| John - SC Support - Posts: 38222 |
|
Everything looks setup properly. We would need to see your message log for one of the symbols for which you are having an issue by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |