Support Board
Date/Time: Thu, 27 Feb 2025 09:14:35 +0000
Post From: Issues since switching over to real time data
| [2021-06-23 15:48:03] |
| Twiggy - Posts: 5 |
|
Thank you for the reply. I have done what you ask above and have copied the message log below. The symbol is F.US.EU6M21 Software version: 2276 64-bit | 2021-06-23 11:41:49.663 Primary Thread ID: 8476 | 2021-06-23 11:41:49.663 Usage end date: 2021-07-24 | 2021-06-23 11:41:49.663 Enabled for: Advanced Features 2. | 2021-06-23 11:41:49.663 Enabled for: Sierra Chart Historical Data Service. | 2021-06-23 11:41:49.663 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-23 11:41:49.663 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-23 11:41:49.663 Enabled for exchange2: CME | 2021-06-23 11:41:49.663 Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-23 11:41:49.663 Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-23 11:41:49.663 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-23 11:41:49.663 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-23 11:41:49.663 Current selected Data/Trading service: CQG WebAPI | 2021-06-23 11:41:49.663 Custom symbol settings values: enabled | 2021-06-23 11:41:49.663 Chart Update Interval: 500 | 2021-06-23 11:41:49.663 Intraday Data Storage Time Unit: 0 | 2021-06-23 11:41:49.663 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-23 11:41:49.663 2021-06-23 15:41:49 Local computer time in UTC | 2021-06-23 11:41:49.663 2021-06-23 11:41:49 Local computer time in SC Time Zone | 2021-06-23 11:41:49.663 2021-06-23 15:38:44 Server time in UTC | 2021-06-23 11:41:49.663 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-23 11:41:49.663 Program path: C:\SierraChart\ | 2021-06-23 11:41:49.663 Data Files path: C:\SierraChart\Data\ | 2021-06-23 11:41:49.663 OS Version Number: 10.0 | 2021-06-23 11:41:49.664 Locale Setting: C | 2021-06-23 11:41:49.664 DLLs: UserContributedStudies_64.dll | 2021-06-23 11:41:49.664 Allowed protected custom studies: | 2021-06-23 11:41:49.664 File >> Disconnect selected. | 2021-06-23 11:42:54.709 CQG WebAPI | Sending Web API Logoff message. | 2021-06-23 11:42:54.739 CQG WebSocket socket (2) | CloseSocket call. | 2021-06-23 11:42:54.739 CQG WebSocket socket (2) | Max send buffers used during socket life: 4 | 2021-06-23 11:42:54.739 CQG WebSocket socket (2) | Max send buffer size during socket life: 309 | 2021-06-23 11:42:54.739 CQG WebSocket | WebSocket closed. | 2021-06-23 11:42:54.739 CQG WebAPI | WebSocket closed. | 2021-06-23 11:42:54.739 CQG WebSocket socket (2) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-06-23 11:42:54.739 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-23 11:42:54.741 DTC Client socket (3) | CloseSocket call. | 2021-06-23 11:42:54.741 DTC Client socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-23 11:42:54.741 SC Data - All Services | Disconnected from the server. | 2021-06-23 11:42:54.741 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-06-23 11:42:54.742 DTC Client socket (4) | CloseSocket call. | 2021-06-23 11:42:54.742 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-06-23 11:42:54.742 SC DTC Data with Market Depth | Disconnected from the server. | 2021-06-23 11:42:54.742 CQG WebAPI | Disconnected. | 2021-06-23 11:42:54.742 CQG WebSocket socket (2) | Write has completed. Shutdown being performed. | 2021-06-23 11:42:54.766 CQG WebSocket socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-23 11:42:54.767 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-06-23 11:42:54.770 DTC Client socket (3) | Closed. | 2021-06-23 11:42:54.770 CQG WebAPI | Connecting to server api.cqg.com | 2021-06-23 11:43:04.982 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-06-23 11:43:04.982 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-06-23 11:43:04.983 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-06-23 11:43:04.983 CQG WebSocket socket (1) | Connecting to IP: 195.166.124.165. | 2021-06-23 11:43:04.983 CQG WebSocket | Opening WebSocket. | 2021-06-23 11:43:05.009 CQG WebSocket | Sending WebSocket handshake. | 2021-06-23 11:43:05.009 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-06-23 11:43:05.135 CQG WebSocket | Server header | Connection: upgrade | 2021-06-23 11:43:05.135 CQG WebSocket | Server header | Sec-WebSocket-Accept: pTzs1GMhQQFleXuufvMTMvYMCDs= | 2021-06-23 11:43:05.135 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-06-23 11:43:05.135 CQG WebSocket | Server header | Upgrade: websocket | 2021-06-23 11:43:05.135 CQG WebSocket | Server header | | 2021-06-23 11:43:05.135 CQG WebSocket | Web socket state is now open. | 2021-06-23 11:43:05.135 CQG WebAPI | WebSocket connected. | 2021-06-23 11:43:05.135 CQG WebAPI | Sending market data logon message. | 2021-06-23 11:43:05.135 CQG WebAPI | Base Time: 2021-06-19T03:27:48. 2021-06-19 03:27:48 | 2021-06-23 11:43:05.714 CQG WebAPI | Logon successful. Session Token = GPVl9aZGo+59zYCg8aANomp9IfkwXwZTD2uXgaRc0Y4ZayiKXoHQwZIz5D8q0FBhV34umZxdrqN | 2021-06-23 11:43:05.714 CQG WebAPI | Connected to server complete. | 2021-06-23 11:43:05.714 Triggering next historical data download in queue. | 2021-06-23 11:43:05.715 Triggering next historical data download in queue. | 2021-06-23 11:43:05.716 Triggering next historical data download in queue. | 2021-06-23 11:43:05.716 Triggering next historical data download in queue. | 2021-06-23 11:43:05.716 Subscribing to symbol for symbol alert. F.US.TYAZ20 | 2021-06-23 11:43:05.716 Mapping F.US.TYAZ20 to ZNZ20. Service code: cbot | 2021-06-23 11:43:05.716 SC Data - All Services | Starting real-time market data updates for: F.US.TYAZ20 (ZNZ20). ID: 1 Service code: cbot | 2021-06-23 11:43:05.716 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-06-23 11:43:05.716 CQG WebAPI | Sending symbol resolution request for F.US.TYAZ20. ID: 408620 | 2021-06-23 11:43:05.716 SC Data - All Services | Requesting security definition data for: F.US.TYAZ20 (ZNZ20). ID: 1 | 2021-06-23 11:43:05.716 Subscribing to symbol for symbol alert. F.US.TYAZ20 | 2021-06-23 11:43:05.716 Subscribing to symbol for symbol alert. F.US.TYAZ20 | 2021-06-23 11:43:05.716 Subscribing to symbol for symbol alert. F.US.TYAH21 | 2021-06-23 11:43:05.716 Mapping F.US.TYAH21 to ZNH21. Service code: cbot | 2021-06-23 11:43:05.716 SC Data - All Services | Starting real-time market data updates for: F.US.TYAH21 (ZNH21). ID: 2 Service code: cbot | 2021-06-23 11:43:05.716 CQG WebAPI | Sending symbol resolution request for F.US.TYAH21. ID: 408621 | 2021-06-23 11:43:05.716 SC Data - All Services | Requesting security definition data for: F.US.TYAH21 (ZNH21). ID: 2 | 2021-06-23 11:43:05.716 Updated verified funded futures trading account ending date to: 2021-07-23 15:43:05 | 2021-06-23 11:43:05.716 DTC Client socket (3) | Creating socket. | 2021-06-23 11:43:05.717 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-06-23 11:43:05.717 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-06-23 11:43:05.717 CQG WebAPI | Sending Trade Accounts request message. | 2021-06-23 11:43:05.772 No download requests in the queue to start downloads for. | 2021-06-23 11:43:05.772 No download requests in the queue to start downloads for. | 2021-06-23 11:43:05.772 No download requests in the queue to start downloads for. | 2021-06-23 11:43:05.772 No download requests in the queue to start downloads for. | 2021-06-23 11:43:05.772 CQG WebAPI | Received message: Requested symbol was not found. | 2021-06-23 11:43:05.814 Symbol Error - F.US.TYAZ20 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-06-23 11:43:05.814 CQG WebAPI | Brokerage name: AMP. Account Name: 141556 | 2021-06-23 11:43:05.814 CQG WebAPI | Sending collateral subscribe request. | 2021-06-23 11:43:05.814 CQG WebAPI | Received message: Requested symbol was not found. | 2021-06-23 11:43:05.815 Symbol Error - F.US.TYAH21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-06-23 11:43:05.815 SC Data - All Services | Network connection to server complete. | 2021-06-23 11:43:05.844 SC Data - All Services | Starting socket receive thread. | 2021-06-23 11:43:05.844 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-23 11:43:05.844 Mapping F.US.EU6M21 to 6EM21. Service code: cme | 2021-06-23 11:43:05.923 SC Data - All Services | Starting real-time market data updates for: F.US.EU6M21 (6EM21). ID: 3 Service code: cme | 2021-06-23 11:43:05.923 CQG WebAPI | Sending symbol resolution request for F.US.EU6M21. ID: 408624 | 2021-06-23 11:43:05.923 SC Data - All Services | Requesting security definition data for: F.US.EU6M21 (6EM21). ID: 3 | 2021-06-23 11:43:05.923 Added historical Intraday data request for F.US.EU6M21 to the queue. | 2021-06-23 11:43:05.923 Intraday data recording state for symbol F.US.EU6M21 is set to download 'Pending'. | 2021-06-23 11:43:05.923 Triggering next historical data download in queue. | 2021-06-23 11:43:05.923 Delaying start of download for F.US.EU6M21 | 2021-06-23 11:43:05.959 CQG WebAPI | Received symbol resolution report for symbol F.US.EU6M21. Search Symbol: F.US.EU6M21. Request ID: 408624. Contract ID: 1. | 2021-06-23 11:43:06.055 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-23 11:43:06.063 SC Data - All Services | Sending logon request message. | 2021-06-23 11:43:06.063 SC Data - All Services | Received logon response. | 2021-06-23 11:43:06.942 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-23 11:43:06.942 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-23 11:43:06.942 SC Data - All Services | Successfully connected. | 2021-06-23 11:43:06.942 SC Data - All Services | Trading is not supported. | 2021-06-23 11:43:06.942 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EU6M21 -> 6EM21 | 2021-06-23 11:43:06.942 SC Data - All Services | Restarting real-time data updates for symbol: F.US.TYAH21 -> ZNH21 | 2021-06-23 11:43:06.942 SC Data - All Services | Restarting real-time data updates for symbol: F.US.TYAZ20 -> ZNZ20 | 2021-06-23 11:43:06.942 SC Data - All Services | Real-time data for symbol F.US.EU6M21 is currently unavailable. | 2021-06-23 11:43:07.164 SC Data - All Services | Received security definition for symbol F.US.EU6M21 | 2021-06-23 11:43:07.164 SC Data - All Services | Real-time data for symbol F.US.TYAH21 is currently unavailable. | 2021-06-23 11:43:07.164 SC Data - All Services | Received security definition for symbol F.US.TYAH21 | 2021-06-23 11:43:07.164 SC Data - All Services | Real-time data for symbol F.US.TYAZ20 is currently unavailable. | 2021-06-23 11:43:07.164 SC Data - All Services | Received security definition for symbol F.US.TYAZ20 | 2021-06-23 11:43:07.164 CQG WebAPI | Sending positions subscribe request. RequestID: 408625 | 2021-06-23 11:43:10.706 CQG WebAPI | Sending orders subscribe request. RequestID: 408626 | 2021-06-23 11:43:10.706 HD Request # 11 | Downloading Intraday chart data for F.US.EU6M21 to the file F.US.EU6M21.scid. Service: cme | 2021-06-23 11:43:12.840 HD Request # 11 | Download start date-time: 2021-06-14 10:15:11.000000. File last date-time: 2021-06-14 10:15:11.335001 | 2021-06-23 11:43:12.841 HD Request # 11 | Using server: ds23.sierracharts.com port 10149 | 2021-06-23 11:43:12.843 Socket (5) | Creating socket. | 2021-06-23 11:43:12.843 Socket (5) | New receive buffer size: 5242880 | 2021-06-23 11:43:12.843 Socket (5) | Connecting to IP: 216.1.90.130. | 2021-06-23 11:43:12.843 HD Request # 11 | Setting DTC encoding to Binary VLS | 2021-06-23 11:43:13.122 HD Request # 11 | Sending historical data logon request message. | 2021-06-23 11:43:13.122 HD Request # 11 | Requesting Intraday data. Start date-time: 2021-06-14 10:15:11. Record interval: 0. Symbol: 6EM21 | 2021-06-23 11:43:13.710 HD Request # 11 | Decompressing data. | 2021-06-23 11:43:13.831 HD Request # 11 | Receiving Intraday data for F.US.EU6M21 starting at 2021-06-14 10:15:11.335000 | 2021-06-23 11:43:13.833 Socket (5) | CloseSocket call. | 2021-06-23 11:43:13.833 Historical data download thread signaled to stop. | 2021-06-23 11:43:13.834 HD Request # 11 | Received 2 records from 2021-06-14 10:15:11.335000 to 2021-06-14 10:15:11.335001 (0.0 seconds) and wrote 0 records for F.US.EU6M21 | 2021-06-23 11:43:13.834 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-06-23 11:43:13.834 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2021-06-14 14:15:11.335001 | 2021-06- 23 11:43:13.835 HD Request # 11 | Completion time: 1s | 2021-06-23 11:43:13.835 HD Request # 11 | Intraday data download complete for F.US.EU6M21. Unique request ID: 10 | 2021-06-23 11:43:13.835 Removing historical data download ID 10. | 2021-06-23 11:43:13.835 Real-time Intraday chart data file updates started for F.US.EU6M21 | 2021-06-23 11:43:13.835 Intraday chart data file opened for F.US.EU6M21 | 2021-06-23 11:43:13.835 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2021-06-23 11:43:13.835 Triggering next historical data download in queue. | 2021-06-23 11:43:13.835 No download requests in the queue to start downloads for. | 2021-06-23 11:43:13.835 Socket (5) | Socket gracefully closed by remote side. | 2021-06-23 11:43:13.956 Socket (5) | Closed. | 2021-06-23 11:43:13.956 |