Support Board
Date/Time: Thu, 27 Feb 2025 09:30:52 +0000
Post From: Real-time charts not updated
| [2021-06-22 09:31:03] |
| Eddie - Posts: 12 |
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I am using Interactive Broker connected to Sierra Chart. After I relocate to Europe from Asia, I can download historical data but the real-time charts cannot be updated. The following is the message log for your reference. Software version: 2182 64-bit | 2021-06-22 17:21:52.012 Primary Thread ID: 2988 | 2021-06-22 17:21:52.012 Usage end date: 2021-07-22 | 2021-06-22 17:21:52.012 Enabled for: Advanced Features 2. | 2021-06-22 17:21:52.012 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 17:21:52.013 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-22 17:21:52.013 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-06-22 17:21:52.013 Enabled for exchange: Hong Kong Futures Exchange with Market Depth | 2021-06-22 17:21:52.013 Enabled for exchange: Euronext Equities Delayed | 2021-06-22 17:21:52.013 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 17:21:52.013 Current selected Data/Trading service: Interactive Brokers | 2021-06-22 17:21:52.013 Custom symbol settings values: disabled | 2021-06-22 17:21:52.013 Chart Update Interval: 500 | 2021-06-22 17:21:52.013 Intraday Data Storage Time Unit: 0 | 2021-06-22 17:21:52.013 Time Zone: +08:00:00 (HKT+08) | 2021-06-22 17:21:52.013 2021-06-22 10:21:52 Local computer time | 2021-06-22 17:21:52.013 2021-06-22 09:21:52 Local computer time in UTC | 2021-06-22 17:21:52.013 2021-06-22 17:21:52 Local computer time in SC Time Zone | 2021-06-22 17:21:52.013 2021-06-22 07:55:52 Server time in UTC | 2021-06-22 17:21:52.013 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-06-22 17:21:52.013 Program path: D:\Program Files\ | 2021-06-22 17:21:52.013 Data Files path: D:\Program Files\Data\ | 2021-06-22 17:21:52.013 OS Version Number: 10.0 | 2021-06-22 17:21:52.013 Locale Setting: C | 2021-06-22 17:21:52.013 DLLs: 3BarModel_64.dll, UnfilledOrderTrading_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-06-22 17:21:52.013 Allowed protected custom studies: | 2021-06-22 17:21:52.013 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:21:59.031 DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:21:59.031 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 17:21:59.031 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:21:59.031 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 17:21:59.031 DTC Client socket (2) | Closed. | 2021-06-22 17:21:59.031 DTC Client socket (0) | CloseSocket call. | 2021-06-22 17:21:59.032 SC Data - All Services | Disconnected from the server. | 2021-06-22 17:21:59.032 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 17:21:59.032 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 17:22:01.022 DTC Client socket (2) | Creating socket. | 2021-06-22 17:22:01.037 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:22:01.037 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 17:22:01.037 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:22:01.145 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:22:01.145 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 17:22:01.145 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:22:11.414 DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:22:11.414 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 17:22:11.414 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:22:11.414 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 17:22:11.414 DTC Client socket (2) | Closed. | 2021-06-22 17:22:11.414 DTC Client socket (0) | CloseSocket call. | 2021-06-22 17:22:11.415 SC Data - All Services | Disconnected from the server. | 2021-06-22 17:22:11.415 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 17:22:11.415 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10059 | 2021-06-22 17:22:13.412 DTC Client socket (2) | Creating socket. | 2021-06-22 17:22:13.413 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:22:13.413 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-06-22 17:22:13.413 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:22:13.519 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:22:13.520 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 17:22:13.520 |