Support Board
Date/Time: Thu, 27 Feb 2025 07:03:23 +0000
Post From: Nymex CL doesnt work
| [2021-06-15 19:06:13] |
| John - SC Support - Posts: 38222 |
|
We are not seeing any issues with the July or August CL contracts. Both are updating, and the July contract is trading well, as you state. There is nothing in your setup from our end that would cause any issues with the data. Please get us a screenshot of the July contract showing that it is not updating. Then, also get us your Message Log by following these instructions for the July CL contract: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |