Support Board
Date/Time: Thu, 27 Feb 2025 04:29:01 +0000
Post From: Denali paiement Services and Depth order Book
| [2021-06-08 18:05:00] |
| John - SC Support - Posts: 38222 |
|
From Google Translate: okay ! Thank you for your reply.
I trade eurex and cbot with phillip capital and CQG first: I paid the 46 dollars, but nothing has changed, the offer spoke of a greater depth of the order book, but I do not have access to a better depth of my order book . second: when I try to place a live order the message "Connection error message from service: CQG WebApi Received logged Off message. Reason: Your session was closed due to a concurrent seesion / Date Time: 2021-06-08 12.48: 46 is displayed. what it mean? what's happen? third: I don't know what to activate as a market or a certificate to fill in ... I activated the Eurex and filled in the certificates, but it remains written like this there was something missing to activate to fill in . Activate my LIVE EUREX and CBOT account - cancel my 23 dollar payment (I will do this with your thank you link) - give me access to the depth of the order book (if it is included in what I paid) cordially First. Let's take a look at the data situation. You are signed up to get EUREX data through us. So let's start with that. It sounds like you are not getting any market depth data for the EUREX, is this correct? We would like to see your message log for one EUREX symbol. Please follow these instructions to get us the Message Log, and when it says to open a chart, please ensure that it is a chart for a EUREX symbol. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog --------------------- The message you are getting related to a concurrent session is from CQG. It is stating that you are connected to your CQG account through another system somewhere, and therefore when you are trying to connect with your Sierra Chart, it is too many connected devices, so it is not letting you connect. If you are using multiple devices/software then you would need to talk to your broker about how to have multiple connections to CQG, if that is what you need. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |