Support Board
Date/Time: Thu, 27 Feb 2025 02:21:53 +0000
Post From: rien ne marche !
| [2021-06-08 17:58:43] |
| John - SC Support - Posts: 38222 |
|
From Google Translate: Hello, today since yesterday I realize that it is impossible for me to have feeds on my platform.
Today I took the flows on your site at 23 $ whereas before I did not need them, I also had to take the CME flows but at CQG this time, what should I exactly buy per month to be able to trade eurex and cme? because I have the impression of changing every month! your platform is not clear at all on top of that. It looks like you are setup in the way that you have stated. You have the EUREX data from us through the Denali Exchange Data Feed. And as long as you are setup to get your CME Group data from CQG, then you should be good. If you are having a particular problem with a symbol, then tell us what the symbol is and then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ------------------------- In terms of what you are paying each month, you are setup to pay to us (Sierra Chart) the following: - Package 11: $46.00 USD per month - EUREX EOBI Data: $23.00 USD per month For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |