Support Board
Date/Time: Thu, 27 Feb 2025 09:12:55 +0000
Post From: Data display at top of chart
| [2021-06-01 19:18:39] |
| John - SC Support - Posts: 38222 |
|
We see you added funds on 5/28/2021 to cover the cost of the Package renewal on 5/28/2021. But that left your account with zero balance, so when the exchange fee came due today, you did not have enough funds to cover the cost of the exchange. You need to add enough funds to your account for the exchange fee, and then you can reactivate the exchange at the bottom of this page: https://www.sierrachart.com/UserControlPanel.php?page=RecurringServices Note that you can view the transactions for your account at the following link: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |