Support Board
Date/Time: Thu, 27 Feb 2025 12:42:34 +0000
Post From: Additional Data Feed
| [2021-05-01 23:31:20] |
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And Sierra chart programs continues to go from Responding to "Not Responding" mode every minute. I'm not sure why and what is happening here, For an issue like this you really have to go through the items in help topic 30:High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often For now we recommend closing your existing Chartbook and using a new one. And then you can isolate the problem gradually later. There is something which you have created with your chart configurations within Sierra Chart which is the reason for the issue. You should look in the Window >> Message Log and see if there any messages added just after the time there is a not responding condition. Regarding the market data access issue for CME group futures data, make sure this setting is enabled: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And: Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |