Support Board
Date/Time: Sat, 23 Nov 2024 23:21:57 +0000
Post From: Missing account field
| [2013-08-16 14:30:14] |
| cloudchartist - Posts: 32 |
|
I was previously SIMming for TopStepTrader and you had an issue with CT4 where your Data/Trade Service settings window had no account field. This was fixed and working. For some reason I still could not get any data through the Trade Activity Log but TopStep was receiving my trade data. I received incorrect chart & DOM data and you suggested I update the software which I did and then none of my chart symbols were correct so I cleared them. I am still unable to get my symbols to work & note that now the account field on the Data/Trade Service Settings window is once again missing. Here is a copy of my message log. Thanks, Melissa Software version: 1011 | 2013-08-16 09:38:12 Current Service Package: 5 | 2013-08-16 09:38:12 Usage end date: 2013-10-21 | 2013-08-16 09:38:12 Active service: CTS T4 | 2013-08-16 09:38:12 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-08-16 09:38:12 2013-08-16 09:38:12 Local computer clock time | 2013-08-16 09:38:12 2013-08-16 13:38:12 GMT time | 2013-08-16 09:38:12 2013-08-16 09:38:12 Time zone adjusted time | 2013-08-16 09:38:12 Time difference to server time: 0 seconds. | 2013-08-16 09:38:12 Program path: C:\SierraChart\ | 2013-08-16 09:38:12 Data Files path: C:\SierraChart\Data\ | 2013-08-16 09:38:12 OS Version Number: 6.2 | 2013-08-16 09:38:12 Connecting to CTS Simulation server. | 2013-08-16 09:38:17 CTS FIX - Connecting to data and trade server: fix-sim.t4login.com | 2013-08-16 09:38:17 The network socket is connected. | 2013-08-16 09:38:17 The socket starting SSL connection. | 2013-08-16 09:38:17 SSL socket is now connected. | 2013-08-16 09:38:18 CTS FIX: Sending the Logon message. | 2013-08-16 09:38:18 CTS FIX: Connected to data and trade server. | 2013-08-16 09:38:19 Starting updates for: CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:56 Symbol Error: CME_NY-CL-CME_20130900_CLU3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:56 HD Request # 1 - Downloading Intraday chart data for CME_NY-CL-CME_20130900_CLU3 to the file CME_NY-CL-CME_20130900_CLU3.scid. Service: cts | 2013-08-16 09:38:56 HD Request # 1 - Starting date and time: 2013-08-15 09:55:00.0 | 2013-08-16 09:38:56 HD Request # 1 - Error downloading historical Intraday data for CME_NY-CL-CME_20130900_CLU3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:56 HD Request # 1 - Received 0 records and wrote 0 records for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57 HD Request # 1 - Intraday download COMPLETE for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57 Real-time intraday chart data file updates started for CME_NY-CL-CME_20130900_CLU3 | 2013-08-16 09:38:57 Starting updates for: CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57 Symbol Error: CME_CO-GC-CME_20131200_GCZ3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57 HD Request # 2 - Downloading Intraday chart data for CME_CO-GC-CME_20131200_GCZ3 to the file CME_CO-GC-CME_20131200_GCZ3.scid. Service: cts | 2013-08-16 09:38:57 HD Request # 2 - Starting date and time: 2013-08-15 09:55:00.0 | 2013-08-16 09:38:57 HD Request # 2 - Error downloading historical Intraday data for CME_CO-GC-CME_20131200_GCZ3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57 HD Request # 2 - Received 0 records and wrote 0 records for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57 HD Request # 2 - Intraday download COMPLETE for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57 Real-time intraday chart data file updates started for CME_CO-GC-CME_20131200_GCZ3 | 2013-08-16 09:38:57 Starting updates for: CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57 Symbol Error: CME_F-ZB-CME_20130900_ZBU3 is unknown, unavailable, or improperly formatted. CTS FIX: Symbol format needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57 HD Request # 3 - Downloading Intraday chart data for CME_F-ZB-CME_20130900_ZBU3 to the file CME_F-ZB-CME_20130900_ZBU3.scid. Service: cts | 2013-08-16 09:38:57 HD Request # 3 - Starting date and time: 2013-08-15 09:54:55.0 | 2013-08-16 09:38:57 HD Request # 3 - Error downloading historical Intraday data for CME_F-ZB-CME_20130900_ZBU3. CTS Historical FIX Session. Invalid symbol format. Needs to be [contract].[market].[exchange]. | 2013-08-16 09:38:57 HD Request # 3 - Received 0 records and wrote 0 records for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57 HD Request # 3 - Intraday download COMPLETE for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57 Real-time intraday chart data file updates started for CME_F-ZB-CME_20130900_ZBU3 | 2013-08-16 09:38:57 |