Support Board
Date/Time: Sat, 23 Nov 2024 22:58:15 +0000
Post From: Orders not submitted to IB
| [2013-08-02 11:27:17] |
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We have just now released some changes. Please update by selecting Help >> Download Prerelease. We apologize for all of these updates. However, being we cannot see the problem, we just have to make some guesses as to what the problem is. Although we could try to look at your TWS log file if you still have a problem. That will be located usually in the/JTS folder on your system. Example name: log.Thu.txt. When you have a problem we will need to see the log file for the particular day of week this problem occurred on. You can send it to support_ AT_Sierra Chart.com. The TWS logs are rather long and complicated. We need to have it sent immediately to us at the time the problem occurred otherwise will be very hard for us to make sense out of it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-08-02 11:28:06
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