Support Board
Date/Time: Sat, 23 Nov 2024 11:10:14 +0000
SC on Zenfire freezing while in trade
View Count: 2305
| [2013-05-09 19:27:09] |
| user727 - Posts: 16 |
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Hi; I just started using SC with a Zenfire datafeed from AMP futures this week. Since, I've had SC freeze up while in a trade twice. Just closing SC and restarting it seems to fix it but obviously I need to fix this issue. Any suggestions? Thanks |
| [2013-05-09 19:44:37] |
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Do you mean the user interface of Sierra Chart freezes? Or what exactly do you mean by "freeze up". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-09 19:55:41] |
| user727 - Posts: 16 |
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I'm only using SC for execution. Only have 2 DOMs up. DOMs freeze and only the x button to close it works--I think. I haven't messed with it a lot, when I'm in a trade and I lose control I'm only focused getting out. I kind of think it has to do with when I'm in a trade--I use a trailing stop for it to manage--and high volume times. Thanks Date Time Of Last Edit: 2013-05-09 20:11:43
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| [2013-05-09 20:48:10] |
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We have not heard this before. Is it possible for you to take an image of the Trade DOM when this happens and attach it. You can also send the image to support AT Sierra Chart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-09 20:53:51] |
| user727 - Posts: 16 |
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ok thanks
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| [2013-05-09 21:04:42] |
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We suspect this is due to the Rithmic API component from Rithmic freezing. Otherwise, there is no reason for this to happen. Make sure that you have Global Settings >> Data/Trade Service Settings >> Enable Diagnostic Logging enabled. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-09 23:38:24] |
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When this happens, could you email us at support @ Sierra Chart.com with your telephone number and we will then contact you. What we would like to know is when this happens, go to the Windows Task Manager. Go to the Processes tab and see what the CPU usage is for Sierra Chart. Please tell us the percentage. If this is caused by the Rithmic API software that we are using, in the longer-term, we do have a solution for this. Although it has been a very long time since we have heard about a problem like this with the Rithmic software. The previous problem was resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-09 23:39:38
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| [2013-05-10 15:24:19] |
| user727 - Posts: 16 |
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It's happened twice this morning. Here's the screenshot. Sorry did not get the cpu usage
Date Time Of Last Edit: 2013-05-10 15:24:41
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 Capture1.jpg / V - Attached On 2013-05-10 15:23:56 UTC - Size: 1.11 MB - 586 views |
| [2013-05-10 15:37:50] |
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Thank you. Please do let us know what the CPU usage is next time this happens. We also indicated by email that we are going to be changing the integration method to Rithmic to prevent an issue like this assuming it is caused by the Rithmic software. We tend to suspect this might be the case, because something like this is exceptionally unusual. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-10 15:38:23
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| [2013-05-10 15:41:39] |
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Another thing for us to consider is the amount of data in the Trade Activity Log. Go to Global Settings >> General Trade Settings. Reduce the Number of Days to Save in the Trade Activity Log to 10. After this restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-10 17:08:39] |
| user727 - Posts: 16 |
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Reduced it to 3. thanks
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| [2013-06-03 21:52:31] |
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Just to let you know, we are still working on this and we will have separated out the Rithmic API from Sierra Chart by the end of this week. It is more involved than expected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-08 23:52:16] |
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We have completed the development of the new interface to the Rithmic API. This should be out at the end of the day Monday. Everything seems to be working well but we just have to run through some trading testing first. We are happy to have this finally done. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-11 01:22:01] |
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We finally have the new release of Sierra Chart which uses a separate process as the interface to the Rithmic API. This is based on GSP: https://www.sierrachart.com/index.php?l=doc/doc_GeneralDataTradeServiceProtocol.php To update select Help >> Download Current Version. Let us know if there any problems and let us know if the problem is resolved. However if the freezing was actually due to the Rithmic API, then the separate process would also potentially freeze. At least now we will know where the problem is coming from. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-06-23 21:40:03] |
| user727 - Posts: 16 |
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So far no problems! Thank you for your help!
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| [2013-06-23 22:50:49] |
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This is good. This is also confirmation that the problem was indeed within the Rithmic API. And if a freeze condition is detected in the new separate process which is used for the Rithmic API, then the process is automatically shut down and restarted. To be clear and so there is no misunderstanding, it is the Rithmic software which is used to connect to the Zen fire systems. Zen fire uses the Rithmic software. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-06-24 00:05:08
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