Support Board
Date/Time: Sat, 23 Nov 2024 09:37:36 +0000
Unknown request - Click for symbol information
View Count: 322
| [2024-11-20 15:18:15] |
| User499340 - Posts: 4 |
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Hi there, This morning when I tried to reconnect my data feed to start getting my data I got the error message in the title. Live data is not coming onto my charts. I only see a point in time every time i click refresh. Any fixes for this? |
| [2024-11-20 15:25:29] |
| gayer2428 - Posts: 80 |
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Same here...
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| [2024-11-20 15:45:54] |
| User684243 - Posts: 1 |
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Got the same issue, I hope it is a easy fix.
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| [2024-11-20 15:47:53] |
| User395706 - Posts: 2 |
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dealing with the same, i am using RITHMIC
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| [2024-11-20 15:50:08] |
| l.kunchevv - Posts: 1 |
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Same here..
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| [2024-11-20 15:50:48] |
| chris12 - Posts: 53 |
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same here, think problem is from rithmic |
| [2024-11-20 16:13:35] |
| TheMatadorTrader - Posts: 21 |
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the problem is not exclusive to rithmic - I am having the same problem on my AMP/CGQ account.
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| [2024-11-20 16:24:27] |
| j4r19 - Posts: 1 |
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Same problem this morning... using rithmic data from apex
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| [2024-11-20 16:49:51] |
| gayer2428 - Posts: 80 |
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Same problem with Interactive Brokers. The problem is GLOBAL. DEAFENING SILENCE FROM SIERRACHART ON THIS ISSUE. WILL SOMEONE SPEAK UP AS TO WHAT YOU ARE DOING TO FIX THIS ISSUE? |
| [2024-11-20 17:24:05] |
| John - SC Support - Posts: 36238 |
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The issues we have heard about have all been related to Rithmic data. We have not heard from anyone that is using our Denali Exchange Data Feed as having an issue. The person that posted that there is an issue with CQG does not understand that we do not have connectivity with CQG for The CME Group and EUREX, so they can not get real-time data from CQG. This is the first someone has said anything about Interactive Brokers. In this case, we would need to see the Message Log to understand what is occurring with IB. Refer to the following: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:34:50] |
| User408290 - Posts: 3 |
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I'm having the same problem also
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| [2024-11-20 17:46:05] |
| John - SC Support - Posts: 36238 |
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Other users have posted that changing the Rithmic server has helped them.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-20 17:50:29] |
| User758677 - Posts: 1 |
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I have been having this issue since 9:06AM EST with APEX. I opened a support ticket with them but haven't heard a thing
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| [2024-11-20 18:44:34] |
| User901416 - Posts: 1 |
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Same here...
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| [2024-11-20 19:26:13] |
| User443396 - Posts: 7 |
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2024-11-20 14:19:53.885 | Symbol Error | ESZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 14:19:53.885 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 3 2024-11-20 14:19:53.885 | Symbol Error | NQZ4.CME is unknown, unavailable, or improperly formatted. unknown request 2024-11-20 14:19:53.885 | Rithmic Direct - DTC (Data) | Security Definition request has been rejected. Reason: unknown request. ID = 2 This is in my message log. I have changed to other markets with the same result. My Denali feed works just fine. |
| [2024-11-20 21:38:23] |
| John - SC Support - Posts: 36238 |
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You are setup to get your data from Rithmic and they are having an issue with their data today.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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