Support Board
Date/Time: Sat, 23 Nov 2024 07:02:39 +0000
No Data Downloading
View Count: 98
| [2024-09-11 15:32:01] |
| User265682 - Posts: 16 |
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I haven't used Sierra Chart in a few weeks due to holiday. Today I loaded my charts up but the data seemed to stop downloading at around 10:30 (Eastern) and it wasn't showing live data for any of the symbols I was trying to load (ES / NQ). I have tried the following: - Disconnecting / Reconnecting - Checking my account, all seems up to date with no outstanding charges - Connected to CQG to ensure my live data was connected etc, it may have been more than a month since I have done this - I tried to convert the symbol but got the attached error. - I went back to the Rithmic data provider and tried to delete data and re-download, this hasn't worked and has deleted the data back to the end point I chose I will upload my message log referencing the ticket name and date / username. Thank you. |
 Screenshot 2024-09-11 160602.png / V - Attached On 2024-09-11 15:30:23 UTC - Size: 9.2 KB - 24 views |
| [2024-09-11 15:47:14] |
| User265682 - Posts: 16 |
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I'm sorry this was an oversight on my side - in my account settings it appeared everything was up to date but my datafeed had expired. I will renew this and I imagine it will solve the issue.. |
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