Support Board
Date/Time: Sat, 23 Nov 2024 06:57:32 +0000
sierra platform
View Count: 166
| [2024-09-11 10:38:19] |
| User903496 - Posts: 2 |
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good morning I paid for the package 5 few days ago and when i open the sierra platform it shows me "on the top left" not connected, i even updated the platformed by downloading the current version but it still does not work |
 Screenshot 2024-09-10 210828.png / V - Attached On 2024-09-11 10:33:51 UTC - Size: 72.13 KB - 33 views |
| [2024-09-11 15:12:46] |
| John - SC Support - Posts: 36238 |
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The account you have posted from is expired. If this is the same account that you are using for your Sierra Chart software, then this is why you are having an issue. The last payment to this account was made on August 2, 2024 and the Usage Time from that purchase has passed. If you have made another payment, it it not showing in your account. If you are certain the payment was made to this account, then we need to know what option you used to make the payment on our Payments page. We can then dig deeper into why it is not showing. If you did not make a payment, then you need to add funds to your account in order to renew the package. You can add funds on our Payments page at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-11 15:24:03] |
| User903496 - Posts: 2 |
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i made a payment the 8 September with stripe using my debit card. I added the money into my Siera balance then, i purchased the package 5 (36 usd).
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| Screenshot 2024-09-11 162243.png / V - Attached On 2024-09-11 15:22:59 UTC - Size: 241.51 KB - 24 views Attachment Deleted. |
| [2024-09-11 17:14:03] |
| John - SC Support - Posts: 36238 |
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The account you show in the image (wilhem) is not the account you are posting from (wilhem19). You have multiple Sierra Chart accounts. Make sure you use the correct one. Refer to the following for how to log into your Sierra Chart software using a different account name: Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name If you are no longer using this account (wilhem19) then we would like to remove it so you do not continue to have this issue. Please verify that we can remove this account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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