Support Board
Date/Time: Sat, 23 Nov 2024 09:06:59 +0000
CME with Market Depth for non-professional Trading accounts - Denali Data Feed Issue
View Count: 114
| [2024-09-09 16:41:21] |
| WaMBly - Posts: 4 |
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On 9-2 I paid my service package fee and data fee, but when I logged in today it's saying the data feed is inactive due to insufficient funds. When I go into activate services for the specific feed, it says it's currently active renewing at the start of next month. I tried deactivating and reactivating it and it's still delayed the 10 minutes 10 seconds. It was working fine last week, so I have no idea what the problem is.
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| [2024-09-09 19:13:40] |
| John - SC Support - Posts: 36238 |
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The notice about the data is from 9-1. So it was posted before you added funds and renewed your services. There is a "Hide" option at the bottom of the message that you can select to not show that particular message on the website for your account. The reason you are getting delayed data is that you have not connected to your live, funded, futures trading account since last month. Your "Verified Until" date is showing as "2024-09-07". You need to connect to your live account and have that date updated to 30 days in the future. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees You can view the "Verified Until" date for your account on the main control panel for your account on our website, or at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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