Support Board
Date/Time: Sat, 23 Nov 2024 08:51:29 +0000
unable to connect data feed
View Count: 136
| [2024-09-06 11:20:34] |
| User215081 - Posts: 6 |
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Hi Sierra Chart engineers, All week I have not been able to connect to data feed, I keep having this message: ''Connection error message from service: CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | Date-Time: 2024-09-06'' I have also made contact with CQG I have been using Sierra Chart and CQG for years now and this is the first time i'm having this issue. What would be the problem here please? Many thanks in advance. Julian Pyck |
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| [2024-09-06 15:28:25] |
| John - SC Support - Posts: 36238 |
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You need to contact your broker. They have turned off your CQG account.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-09-06 20:17:34] |
| Sierra_Chart Engineering - Posts: 17145 |
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To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. ---- And if you are trading just CME Group, move to Teton order routing instead of CQG: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-06 20:18:38
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| [2024-09-09 08:48:55] |
| User215081 - Posts: 6 |
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Hi, Thank you for the information,I have done the above, while I'm now waiting for AMP to activate my new Teton order routing. Thanks for the great support and the amazing engineering work. |
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