Login Page - Create Account

Support Board


Date/Time: Sat, 23 Nov 2024 12:23:00 +0000



Consolidated Tape Data Feed Issues?

View Count: 119

[2024-09-03 08:10:02]
user_xyz - Posts: 416
Good morning. US Stocks just came online pre-market and I am not getting any data. Running v2671

2024-09-03 01:06:59.435 | HD Request # 46 | Downloading Intraday chart data for SMH to the file SMH.scid. Service: us_equities_utp_cta_exchange.data
2024-09-03 01:06:59.435 | HD Request # 46 | Download start date-time: 2024-08-30 16:53:58.000000. File last date-time: 2024-08-30 16:53:58.893000
2024-09-03 01:06:59.435 | HD Request # 46 | Using server: ds30.sierracharts.com port 10149
2024-09-03 01:06:59.435 | Socket (3) | Creating socket.
2024-09-03 01:06:59.435 | Socket (3) | New receive buffer size: 0
2024-09-03 01:06:59.435 | Socket (3) | Connecting to IP: 38.103.112.179.
2024-09-03 01:06:59.527 | Socket (2) | Socket gracefully closed by remote side.
2024-09-03 01:06:59.527 | Socket (2) | Closed.
2024-09-03 01:07:19.434 | Socket (3) | CloseSocket call.
2024-09-03 01:07:19.434 | Socket (3) | Closed.
2024-09-03 01:07:19.434 | HD Request # 46 | Error downloading historical Intraday data for SMH. Timeout error connecting to server.
2024-09-03 01:07:19.434 | Added historical Intraday data request for SMH to the queue.
2024-09-03 01:07:19.434 | Triggering next historical data download in queue.
2024-09-03 01:07:19.434 | Historical data download thread signaled to stop.
2024-09-03 01:07:19.434 | HD Request # 46 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for SMH
2024-09-03 01:07:19.434 | HD Request # 46 | Completion time: 20s.
Date Time Of Last Edit: 2024-09-03 08:15:17
[2024-09-03 09:01:13]
Sierra_Chart Engineering - Posts: 17145
We are looking into this issue now.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2024-09-03 09:42:55]
Sierra_Chart Engineering - Posts: 17145
This has been resolved earlier.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account