Support Board
Date/Time: Sat, 23 Nov 2024 12:30:03 +0000
delayed data
View Count: 125
| [2024-09-02 13:13:57] |
| User449379 - Posts: 3 |
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Hello, I have a serious problem- I started using Sierra today after 2 months of a break and it doesn't work properly. The data is delayed or- to be more precise- it doesn't move on at all. When I turned on Sierra at 2.45, i.e. and hour ago, the platform has been displaying the data until 2.45 and that's it- no new bars appear, nothing, as if the data flow were frozen.. Can you, please, tell me what I should do to make it work again? I have checked my payments and everything seems to be fine- I have paid for Sierrra as well as for Denali data. Thank you in advance for your support. Best regards, Aleksandra Hortecka-Pietrzak |
| [2024-09-02 13:49:10] |
| Sierra_Chart Engineering - Posts: 17145 |
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You are running an older version of Sierra Chart. Update to the current version: Software Download: Fast Update Do you need real-time data? If so let us know for what exchanges. You do not have any exchanges active for real-time data. You can do this here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-09-02 13:49:48
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